clerk Derby, England
Job description
W*e do not accept CVs as an application, please apply via NHS Jobs using the link - *https://beta.jobs.nhs.uk/candidate/jobadvert/A5287-23-6227
Lister House Surgery
Pharmacy Administrator Job Description and Person Specification
Job Title
Pharmacy Administrator
Hours Per Week
Up to 37.5 hours per week (job share possible)
Job Summary
The post holder will work as part of the pharmacy and prescription team providing support to the clinical pharmacists and pharmacy technicians. They will be expected to support with general tasks as requested; helping to resolve non-medical queries, supporting the pharmacy team workload and be involved with the prescribing process ensuring prescription requests are dealt with in a timely manner.
Primary Responsibilities
The following are the core responsibilities of the Pharmacy Administrator post. There may be on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- General
- They will provide support to general practice staff with regards to prescription medication queries.
- Being a point of contact for patients and carers dealing with medical and prescription queries. They will work with patients directly to realign repeat medication.
- In collaboration with the pharmacy team, they will support the team to deliver safe prescribing by managing the drug monitoring recall system and run regular reports as requested for reviewing drug safety
- They will provide admin and clerical support for the pharmacy team including speaking to patients directly by telephone, sending letters to patients, organise repeat blood tests, input relevant data into patients' healthcare records as necessary, book patients in for appointments, take minutes for pharmacy team meetings and liaise with other external provider services as necessary.
- The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice.
The person specification for this role is:
Person Specification – Pharmacy Administrator
Qualifications
Essential
Educated to GCSE level including English Grade C or equivalent
Desirable
NVQ level 2 in customer service or similar customer service qualification
Experience
Essential
Experience in a customer service/reception environment
Previous experience of team working
Desirable
Previous NHS experience
Experience of using SystmOne (or similar)
Skills
Essential
A good knowledge of Microsoft Office products and the ability to use email/internet
Good communication skills, both face to face and on the telephone
Ability to deal appropriately with difficult communication situations (difficult patients)
Good interpersonal/organisational skills
Knowledge of operation of office equipment (photocopiers essential, scanners desirable)
Ability to translate information and details accurately both verbally and written
Understanding, acceptance and adherence to a strict code of confidentiality
Confidence to use own judgement based on resourcefulness and local knowledge in response to patient queries
Proven ability to liaise appropriately with members of staff at all levels
Personal Qualities
Essential
Ability to maintain confidentiality
Able to cope well under pressure
Polite and friendly
A keen attention to detail
Other Requirements
Desirable
A car owner with a clean licence and appropriate insurance cover for business miles
This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.
Benefits:
- Excellent Pension Scheme
- Free on Site Parking
- Generous Holidays – 27 days on commencement increasing over time, (plus 8 statutory days), per annum
- Company Sick Pay after 6 month probationary period
- Access to NHS Blue Light Discount Scheme
- Development Opportunities
Please note we ask all successful applicants to pay for their DBS check, this will be reimbursed once you have completed your probationary period.
We may close this advert before the closing date if the suitable applicants apply.
Job Type: Full-time
Salary: £10.50 per hour
Schedule:
- Monday to Friday
Work Location: In person
