People and Vehicle Support Manager Norwich
Job description
Main responsibilities Supporting the direction provided in relation to implementing the Service Planto achieve operational efficiency, targets and objectives by: Balancing the Service's and local demands; Implementing service plans to improve patient care; Monitoring service delivery so incident and delivery teams are able torespond rapidly and effectively to changes and demand in patient care,working practices, external and internal factors; Reviewing and monitoring strategies and plans to keep delivery on trackso reducing the need for short term actions; and Challenging current strategies and plans; proactively identifying andimplementing improvements at a local level. Being accountable for the delivery of operational plans, meeting a range ofcontractual standards, KPIs, locally agreed targets, performance, qualitytargets and standards and holding teams to account by: working in collaboration with the wider operational, support service teams,and key stakeholders to provide a consistent, timely and integratedservice; monitoring performance against targets and taking positive action wherepossible to improve it; being proactive in the production of resource to meet the operationalrequirements; being proactive in supporting the health and wellbeing of staff supporting the delivery of high quality patient care, professional standardsand services at the required time and place, with the most effectiveresources, staff, levels of knowledge, skills and experience; providing accurate and timely reports as required; integrating effective risk management into service delivery; promoting the practice of continuous improvement and learning fromexperience to provide best practices in resource and people management; Reducing out of service times. Regular ride outs or clinical working to maintain situational awareness. Contributing to the delivery of high quality patient care according to Truststandards, policies and procedures by: Supporting audits of systems and processes as required; Implementing assurance procedures for safe working for all staff andothers affected by the work of the service; Supporting the operational requirement for maintaining a state ofreadiness for CQC inspection. Demonstrating dynamic interactions by: Managing on-going relationships with internal departments to maintaincollaborative working; Engaging with key stakeholders, staff, managers and trade unions tooptimise service delivery; Demonstrating that the EEAST delivers its contractual obligation andrepresents value for money; Managing internal and external stakeholders expectations and proactivelycreating opportunities to improve, change and streamline processes Leading and manage a small team of staff in the delivery of customer serviceto staff and service delivery to the Trust. The post holder will be accountableby: being a role model of positive, inspirational and highly visible leadership;demonstrating the Service's values and adapting communication and styleto match the situation and people; directing resource to the appropriate support or welfare services; contributing to the service Plan including recruitment, retention and talentmanagement; ensuring the health, safety and wellbeing of staff in their hours of work. communicating key messages to staff; some of which may be contentioussuch as service performance, quality issues and change managementprocesses undertaking return to work interviews to support operations as required; supporting operations with the conducting of investigations relating todisciplinary, grievance and performance in line with Trust policy andprocedures; supporting operational change that may be resisted by, and unpopularwith staff and/or stakeholders; and developing and applying best-practice employee relations in contentiousand sensitive situations encouraging partnership working andcollaboration with managers, staff and union representatives. Ensuring all staff have appropriate performance appraisals and objectives. Providing the resources to achieve operational, quality, patient care andworkforce targets and standards by: proactively enabling the availability of resources to support front lineoperations in day and for the week ahead; Ensuring the efficient use of resources to ensure optimal service delivery.
