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Job details

Location: Birmingham, Manchester, Watford

Capability: KPMG Business Services

Experience Level: Associate/Assistant Manager

Type: Full Time

Service Line: People - HR

Contract type: Permanent

Job description

The People Advisory Services team resides within People Operations and has a Capability aligned structure that supports the Firm. HR Advisory provides expert guidance and training to the Line (where applicable) in Employee Relations and Absence & Wellbeing Casework alongside support offered on cyclical activities such as Promotions & salary and bonus.

The Advisory team is key in supporting the Firm in the administration of organisational transformation up to and including Consultation (including TUPE and restructure and redundancies) partnering with the Firm and the broader People Function to deliver the change

Role Description

This role requires Leadership in the following key areas:

• Client Group is Audit – Advisory leadership in this Capability is required, working closely with the HR Operations Manager and Audit HR Lead & HR Business Partners to deliver a high level of service & customer experience
• Support cross Advisory in the delivery of operational excellence, management of SLA & Customer Experience
• Partnering with broader People Operations functions (Recruitment, Life Cycle and Contact) to provide a connected & paced response
• Working closely as the first point of contact for Performance Leaders and Managers to support query resolution and seek ongoing customer feedback to replicate the positive and reduce the negative
• Providing direction to & management of a team of Senior & Junior HR Advisors including case closure, upskill, volume management, wellbeing and retention
• Operational hands on management of some complex case work including Death In Service and escalations
• Supporting key projects and change activity as and when required
• Partnering with the Centres of Excellence and HR business Partners to deliver the cyclical processes – eg Salary and Bonus, Performance Management cycle, Promotions
• Continuous improvement (including SOPS, Process Maps, RACCM, creation and maintenance of dashboards and automation) always looking at ways to improve and pragmatically driving and owning iterative changes to improve efficiencies and provide capacity
• Management of risk within their area with a risk mindset
• You will build and sustain effective relationships with key internal stakeholders. As a KPMG colleague, you are expected to demonstrate the Firm’s values at all time

The Person

• Authentic and transparent leader with a high ‘say/do’ ratio, focused on execution
• Team leadership with a proactive approach constantly looking to add value
• Experience in operational, service delivery and management, preferably in an Employee Relations /HR shared service environment with CIPD qualification
• Excellent communication skills both written and verbal
• Excellent Stakeholder Manager proven ability to anticipate and resolve complex scenarios and to be agile when necessary at short notice and under pressure
• Proven ability in leading change
• Client-focused approach with a passion for delivering excellence
• Strong employee advocate developing a culture of belonging, purpose and passion and the willingness to take risks to driver stronger outcomes for the Firm
• Strong project and change management skills providing a sense of purpose and direction.
• Excellent written, oral communication and presentation skills, with the ability to communicate complex ideas in a focussed, simple and commercially relevant manner
• Ability to thrive in high pressure environment
• Able to operate independently and as a team player
• Ability to identify opportunities and to drive changes that will offer enhanced customer experiences
• Flexible to deal with demand especially aligned to Regulatory requirements
• SAP / Success Factors and ServiceNow experience would be an advantage in this role
• Conversant with Word, Excel and able to generate high quality presentations in a timely manner including ongoing Insight
• Professional services / partnership led sector skills are desirable but not essential. Candidates from outside this sector will need to be self-aware and able to make a sector transition.

Why KPMG Business Services at KPMG?

Every day our firm performs better because of how we work together, as one team, each the best at what we do. The difference we make shines through to our people and our clients. We’re KPMG Business Services (KBS). We’re a cross-functional team, bringing together experts across a wide range of critical activities which help to grow, run and protect our business. From HR and Learning, Finance, Procurement, Facilities and Operations, through to Risk and Legal, Corporate Affairs, and Market Development, our approach is focused on driving the improved performance of the firm. We work shoulder to shoulder with our client-facing teams and we focus on delivering our services in ways which help to drive efficiency, improve quality and enhance our firm’s brand and reputation.