Pears Building Housekeeping Supervisor Hampstead, England
Job description
Main duties of the job
Housekeeping Supervisor:
As a Housekeeping Supervisor you will be an active team member, working closely with Team Leader and housekeepers. The post holder will assist in delivering the provision of an effective and efficient housekeeping service at the Pears Institute and its associated facilities delivering a safe, clean and hygienic environment.
The successful candidate will have relevant experience of housekeeping and supervising within the hotel industry, healthcare sector, or a similar environment and also have extensive experience of dealing with the public. You will be confident in allocating and escalating job requests to Housekeepers.
This post requires a dedicated and reliable individual who possesses excellent organisational and communication skills. You need to be able work on your own initiative. Ensuring that all requests for assistance from residents in the Pears Institute, hotel guests and departments are met.
Successful applicants will be expected to work at the Pears Institute, carrying out services in a professional, efficient, friendly and polite manner, in line with our ‘world class care’ values.
Working for our organisation
Pears Institute:
The Pears Institute will house the UCL Institute of Immunity and Transplantation (IIT). Designed by the internationally recognised Hopkins Architects, the new facilities will provide over 6,000m² of the best possible infrastructure for research, training and clinical care. There will be state-of-the-art laboratories, modern equipment and patient hotel accommodation. The Pears Institute will also house the Royal Free Charity and the Volunteering Team which is also managed by the charity. The new facility, which will be one of only five clinical research centres of its kind in the world.
Detailed job description and main responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Working wilh the Royal Free London
Royal Free World Class Values
The post holder will offer World Class Care to service users, staff, colleagues, clients and guests alike so that everyone at the Royal Free can feel:
- welcome all of the time. confident because we are clearly communicating
- respected and cared for reassured that they are always in safe hand
- CLINICAL RESPONSIBILITIES
No clinical responsibilities related to this position.
- RESPONSIBILITY FOR GUESTS
Deliver a cleaning service which achieves the RFLPS facilities management key performance indicators to the -Pears lnsitute. Hotel guests will attend the Royal Free Pears Institute for out patient services.
- RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
Implements policies for own area and proposes changes to own work area
- To be open to new ideas regarding RFLPS policies and
- To be prepared to contribute to consultations about changes to policies and
- To make positive suggestions about how systems or processes could be changed for the better.
- To act at all times in accordance with RFLPS and local policies, procedures an
4, RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES
- Audit the performance and quality of the housekeeping operatives
- Be able to respond to requests which at times may be unpredictable
- Verifies relevant time and attendance records and authorise for payment
- Manage the authorisations for annual leave and other unplanned staff absence to ensure seemless roster operation.
- Actively monitor sickness and absence of housekeeping operatives an_d implement the RFLPS policy for sickness management in conjunction with the Team Leader, including sick reviews.
- When required write. and present straightforward statement of case for Performance & Conduct meetings.
- Participate in the recruitment and selection of housekeepers.
- Action and complete all relevant and operational cleanin
Working with 1he Royal Free London
- Ensure sufficient stock is requested, ordered, delivered and maintained for housekeeping staff
- Identify housekeeping operative,s mandatory training needs are fully satisfied and undertake training of housekeeping staff in cleaning duties, floor care, COSHH and basic Health & Safety
- Fault finding on cleaning machinery, to report any mechanical or safety defects and the need for repairs to the helpdesk.
- To complete the induction and training of all new staff
- Inputting of cleaning standards data on the quality control system and complete any remedial action.
- The monitoring of budgets, material's and staffing levels to ensure all remain within agreed limits.
- Planning costed duty rosters and allocating work. All weekly rotas must be with in the agreed weekly budget and monitored
- Responsible for the Knowledge Skills Framework (KSF) development review proces
5. RESPONSIBILITY FOR LEADING AND MANAGING
- Pro-actively identifies recurrent service issues and implement agreed solutions under the direction of the Team Leader
- Implements the appropriate activities from various facilities action plans
- Action the Team Leaders instructions
- To actively participate in the RFLPS appraisal system ensuring all staff are given appraisals as per RFLPS policy.
- Initiate and report the results for local guest and employee surveys
- Ensure the reporting and progressing of all relevant and outstanding requests to the Help Desk
- Receive and action direct guest, staff and visitor feedback
- Ensure the RFLPS uniform policy is complied with
- Actively ensure housekeepting operatives work in accordance with the RFLPS infection control requirements
- To ensure cleaning and hygiene standards are maintained through out the Pears lnsitution following agreed work schedules
- Maintain agreed service levels
- To wear the required uniform and act as a role model to the housekeeping staff in respect of uniform, appearance and conduct
- To ensure that one's own mandatory an,d statutory training is up to date and manage housekeeping staff mandatory and statutory training to ensure
6. RESPONSIBILITY FOR INFORMATION RESOURCES
- Through self-development and where identified through appraisal continuously update knowledge of new policies in order to maintain and improve services
Working wilh lhe Royal Free London
and own competence by attending training and development course where appropriate.
- Ensure that RFLPS policy on confidentiality is adhered to at all
- RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT
Auditing of Services:
- Actively participate in cleaning audits
- Address any areas of non-compliance with the RFLPS agreed service level agreements within agreed service level agreements
- Undertaking appropriate risk assessments to proactively identify areas of non - compliance and risk and take action as appropriate
- Implement pro-active measures to prevent the recurrence of service failures
GENERAL RESPONSIBILITIES
Infection Control
Infection control is everyone's responsibility. All staff, both clinical and non clinical, are required to adhere to the RFL Group Infection Prevention and Control policies and procedures and the Health Act (2006) Code of Practice for the prevention and control healthcare associated infections and make every effort to maintain high standards of infection control at all times thereby reducing the risk of Healthcare Associated infections. ·
It is the duty of every member of staff to take personal responsibility for the prevention and control of infection, as laid down in the Organisations's policies and procedures which reflect the statutory requirements of the Hygiene Code.
- To work in close collaboration with the Infection Control
- To ensure that monitoring of clinical practice is undertaken at the agreed frequency.
- To ensure that. the ward environments are cleaned and maintained to the highest standards; ensuring that shortfalls are rectified, or escalate as
- To ensure that all relevant monitoring data and issues are provided to the Directorate's Governance structures.
- To ensure that all staff are released to attend infection control-related educational sessions and staff with specialist roles, e.g. link practitioners, are released to undertake their duties.
Health and Safety at Work
The post holder is required to:
- Take reasonable care for the health and safety of himself/herself and other persons who may be affected by their actions or omissions at work.
- Co-operate with the employer in ensuring that all statutory and other requirements are complied with.
Person specification
Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Qualifications
Essential criteria
- Knowledge of procedures to NVQ 3 or equivalent, relevant certification or equivalent experience, skills and knowledge
Experience
Essential criteria
- Sustantial experience in a Supervisory role: Budget Monitoring o Recruitment and selection, Presenting/creating reports
- Experience/understanding of Sickness & Absence and Performance & Conduct policies
- Experience in the recruitment and selection process
Important Information – Please read before submitting your application.
Covid-19 Vaccination Requirement
The Government has formally announced it is pausing the regulations requiring specific healthcare sector roles to be fully vaccinated (1st & 2nd dose) against COVID-19, subject to government consultation.
Please be aware that should this post be identified as in scope for the regulations after the consultation and Parliamentary process, you will be required to provide your vaccination status or proof of medical exemption.
- Applicant communication for all stages will be via our preferred 3rd party recruitment system and not via NHS Jobs.
- Failure to supply correct email addresses for referees will cause delays, we do not accept private domain emails (Hotmail/Gmail/ etc. for referees)
- If you require sponsorship to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust on behalf of Royal Free London Property Serviced Ltd (rflpsl) will undertake a DBS (Formerly CRB) clearance where the job description and person specification requires the employee to undertake regulated activities, (Regulated Activity Definitions). The Trust fully complies with the Disclosure and Barring Service Codes of practice
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust on behalf of rflpsl transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system
