PCN Liaison Manager London, England
Job description
Job Description - Primary Care Network Liaison Manager
Responsible to - FedNet Operational Lead, Clinical Lead and the Board
Accountable to - The Board
Band 6 – 7 (Depending on experience)
Location - WF FedNet Headquarters, Chingford, Waltham Forest
Contract - Fixed Term up to 9 months with opportunity of extension
Job Summary
This is a new role connecting WF Federation with member practices as Primary Care Networks (PCNs) develop and mature. These networks are practices that work together within a geographical area to deliver contracts and services for their GP-registered population.
The post holder will be responsible for supporting the operational management and development of the respective PCNs.
The PCN Liaison Manager will form an integral part of the multiple PCN leadership working alongside the Medical Director and the board members.
The post holder will act as the main point of contact of expertise, help coordinate the successful achievement of all PCN DES contractual requirements, support the translation of national and local policies into meaningful changes, and support collaborative working between multiple PCN organisations and the Federation to achieve improved outcomes for the local population.
The post holder will be responsible for strategic oversight, keeping abreast of all changes likely to affect the service now and in the future; including the operational planning, designing, implementing and reviewing new services and day-to-day management of these, for the PCN.
The post holder will support the development, management and maintenance of systems and processes to ensure all engaged PCNs operate at the highest level of performance and accountability.
MAIN DUTIES AND RESPONSIBILITIES
The post holder will:
a. Be a point of contact for the Practices with regard to the delivery of PCN projects/schemes across engaged PCNs.
b. Analyse service specification, performance indicators and data collection requirements to improve the design of new PCN services and help offer consistency across the borough
c. Support service delivery by being the conduit between the Federation and the PCN and its member practices, thereby ensuring integration of the new service staff into existing teams and working processes
d. Develop metrics and other arrangements to support the subcontracting of services and subsequent contract management
e. Support the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services, ideally across many PCNs
f. Help manage/understand financial requirements on behalf of the PCNs
g. Support and/or coordinate training and development of PCN clinical/administrative staff
h. Help develop joint working and relationships across networks and its stakeholders.
i. Maintain relationships across all core member Practices
j. Build external relationships and identify opportunities to work with wider system partners
k. Drive continuous improvement across the PCNs
l. Develop and maintain all PCN databases and policies
m. Carry out any other duties as may reasonably be required by the Clinical Director, Board and its members.
This job description and the above areas of responsibility are an indication of the role and could be subject to change.
Confidentiality
All staff are required to respect the confidentiality of all PCN business and the business of the PCN’s staff, residents, patients and general public which they may learn in the execution of their duties.
Data Protection
All staff are expected to adhere to the regulations regarding the Data Protection Act 1984 and 2018.
Health and Safety
To carry out the duties placed on employees by the Health and Safety at Work Act 1974 i.e.
1) To take reasonable care for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work.
2) To co-operate with their employer as far as is necessary to meet the requirements of the legislation.
3) Maintain adequate levels of physical fitness to ensure that manual handling procedures can be carried out safely and effectively
Not to intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety or welfare in the pursuance of any relevant statuary provision.
No Smoking
In order to protect the health of employees, patients and visitors, WF GP Federation FedNet operates a No Smoking Policy. Therefore smoking is prohibited in all practice buildings and grounds.
Equality and Diversity
To ensure that all duties are carried out to the highest possible standard, and in accordance with current quality initiatives within the area of work and Managing Diversity and Equal Opportunities in Employment Policy.
Risk Management
To have a commitment to identifying and minimising risk, report all incidents and report to manager any risks, which need to be assessed.
Professional Registration
All qualified / professional staff are required to adhere to the relevant Code of Practice (and other guidance issued by them). It is the responsibility of the individual concerned to keep professionally registered and updated in accordance with the requirements of the relevant Code of Practice and to follow guidance issues by the professional body.
Policies and Procedures
The post holder is expected to comply with all relevant PCN policies, procedures and guidelines.
Review of Job Description/Person Specification
This is not an exhaustive list of duties and responsibilities, but indicates the key responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be required of you commensurate with your grade and/or hours of work at your place of work.
Person Specification
· Educated to degree level or equivalent significant experience
· Formal Management Qualification or equivalent significant experience
· Understand the payment structures within primary care
· Knowledge of QOF, NHS long-term plan and Enhanced Services
· Hold a management qualification appropriate to the post.
· Hold a project management qualification appropriate to the role
EXPERIENCE
· Experience in a senior role working within Primary Care or similar with transferable skills
· Experience in Practice management (preferably as practice manager or assistant practice manager)
· Clear evidence of managing financial accounts procedures and budget control
· Experience of working on GP clinical systems
· Experience of developing and implementing common systems and processes across teams and across service boundaries
· Experience of facilitating and managing change
· Experience in managing and leading staff
· Experience in managing records and data protection issues
· Project Management experience including QI methodology
SKILLS AND ABILITIES
· Demonstrate a wide range of leadership qualities, skills and behaviours
· Ability to plan, organise and co-ordinate work effectively under their own initiative
· A high level of communication skills will be required to engage with senior managers, clinicians and patients/carers in complex service development or change issues
· Proven team worker with the ability to motivate others
· Ability to interpret, understand and analyse financial information
· Ability to plan and manage multiple workload priorities and meet deadlines
· Effective time management and skills in prioritisation
· Ability to build relationships with others to enable and support collaborative working
· Able to use Microsoft Office applications with above average capabilities
· Experience of digital project management systems
BEHAVIOURAL ATTRIBUTES AND COMPETENCIES
· Confident
· Enthusiastic
· Reliable
· Good Time keeping
· Professional and leads by example
· Self-aware
· Resilient
Job Types: Full-time, Fixed term contract
Contract length: 9 months
Salary: £38,762.00-£46,836.00 per year
Schedule:
- Monday to Friday
Experience:
- Practice management: 1 year (preferred)
- EMIS systems: 1 year (preferred)
- Primary care: 1 year (preferred)
Work Location: In person
Application deadline: 14/04/2023
