Payroll Officer London, England
Job description
We are looking for an experienced and passionate Payroll Liaison Officer within our Human Resource department to manage the contract of our outsourced payroll provider. This is a fixed term contract or secondment for 12 months.
You will monitor and oversee Payroll provider’s KPI’s, SLAs and performances to ensure smooth running of the payroll service for our employees. This is a fantastic opportunity for someone with excellent communication skills as the successful candidate will need to liaise both with external / internal stakeholders daily.
We are pleased to offer flexible working, with a hybrid option of remote and office working.
The post holder will identify and develop processes that will ensure the continuous improvement of payroll accuracy and customer satisfaction.
You will be supporting Workforce Support team in payroll related queries and provide expert ESR and payroll support to the HR, Resourcing, Temporary Staffing and Medical Resourcing teams including the provision of complex payroll calculations, advice on terms and conditions, contracts and provide assistance to any HR/Payroll projects. Act as a subject matter expert for Payroll for the trust.
If you are passionate about payroll and making a positive impact by providing a value added service, we would like to hear from you.
PROBATIONARY PERIOD
This post will be subject to a probationary period of 6 months.
During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.
Our workforce is friendly and supportive working effectively with each other to provide an excellent service.
You will be working closely with HR and Finance and act as the primary contact between Moorfields Eye Hospital and our external payroll provider.
We offer a range of benefits and training courses to support your professional development.
To act as the Payroll Gatekeeper for all pay queries from SBS i.e. autonomously deal with any queries that arise from SBS on the whole range of payroll-related issues.
To work with the e-Rostering and help desk team to assist with the system administration and payroll interface for Health Roster, ESR and Bank Staff.
Deal with the errors list from payroll on the monthly roster extract batch files where applicable for correction of any errors in ESR and other systems as required.
To maintain day to day relationship and correspondences and monitoring SLA breaches and KPI achievement on a regular basis, and report to Associate Director of HR Operations with any issues of concerns.
Attend monthly SBS operational and overpayment meetings to ensure the actions plans from both ends are on track to complete.
Plan and organise monthly payroll meeting and other reconciliation activities with payroll provider.
Act as the first point of contact for MEH employees and SBS for payroll issues or escalation.
To monitor the performance of the Payroll providers and raise any issues arising from that with them and if necessary escalate through both the SBS senior management and that of the Trust.
