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At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

*Please note that this role can be based out of any of the following countries: Germany, France, the United Kingdom or the Netherlands*

Your role and responsibilities:

• Provide communications to various stakeholders on issues and act as a liaison to ensure the resolution of any payroll issues.
• Perform audit, and full review of payrolls prior to commitment to ensure accuracy
• Handle compliance with internal/external/SOX audits including preparation and updates to the payroll process narrative and respond to any auditor requests for testing and documentation
• Work with international payroll providers to coordinate timely and accurate payments to employees, taxing authorities, and benefit providers.
• Ensure all payroll filings are completed accurately and filed on time.
• Research and resolve payroll issues and respond promptly to all payroll-related questions from employees and managers
• Coordinate with Finance and Treasury on payroll funding and bank interface files and reconciliations.
• Confirm accurate payroll expense reporting, working closely with Accounting to resolve any discrepancies or issues.
• Working closely with the IT team to build system integration and automation.
• Develop and prioritize processes to improve the payroll experience for employees; drive projects to create efficiencies, improve quality of service delivery, and increase customer satisfaction
• Execute controls/verifications throughout the payroll process according to best practices and compliance requirements
• Monitor payroll interfaces and other related systems
• Serve as a subject matter expert and point of contact for escalations and various ad hoc requests
• Manage and develop the payroll team, ensuring they are successful, maintaining the company’s values, and providing excellent customer service to all employees
• Ensure appropriate staff training and cross-training, etc.
• Monitor External Partner / Vendor service performance on a regular basis
• Collaborate with External Partner/Vendor on the update of payroll system parameters based on governmental and labor changes
• Working closely with local Human Resources to resolve any payroll-related issues and support various related projects.
• Maintain the international payroll procedure manual and/or standard work.

Experience:

• 7+ years of international payroll processing experience including Europe and preferably also for Australia.
• Prior people management experience with diverse teams is preferred
• Payroll processing systems experience in a leadership role with a multinational company and/or a public company
• Experience working with CloudPay and other various types of payroll technology (Please note that prior CloudPay experience is required for this role).
• Familiarity with HRIS system, LOA, PTO accrual, and payroll GL
• Ability to manage multiple project assignments in a deadline-driven environment.
• Understanding of standard payroll policies, government regulations, and tax requirements.

Skills:

• Extensive knowledge of the payroll function including preparation, balancing, internal controls, and payroll taxes.
• Building, developing, and leading Teams - Able to achieve organizational focus on key priorities; delegates and effectively builds talent within an organization through guidance and mentorship. Flexible and able to proactively manage a high-change environment with the different time zone.
• Strong interpersonal skills with all levels of management, employees, outside vendors, contractors, and consultants.
• Analytical skills to evaluate data and make operational decisions.
• Demonstrate strong organizational and time management skills, with a high level of attention to detail.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.