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x1 Permanent Position & x1 Fixed Term Contract until end of Feb 2024 available
Full time (34.5 hours) - we are open to a conversation about how you work these hours
Location - Split between home and our London Office : minimum 1-2 days per/week in the office - *training provided in London office
London: £24,500 - £27,500 per/annum
National (home-based): £21,450 - £24,000 per/annum

Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...

About the role

The Supporter Donations Team at Macmillan are looking for x2 Supporter Donations Assistants to play their part in helping Macmillan supporters and stakeholders do whatever it takes for people living with cancer. We have two roles available within our Supporter Donations Queries Team. Whether you are a recent graduate looking to gain operational customer care experience within a large, complex, and successful charity or you are seasoned supporter/customer care or administrational professional looking to broaden your experience and are keen to contribute to the work of a busy, friendly, and high-performing team, or whether you are looking to change your career and have the skills needed to excel in a customer service role, we want to hear from you.

You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters & internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation of Supporter Donations as a whole.

You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels, process online event registrations & donations, revalidate eligible Gift Aid, cleanse data and address all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.

Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location.

We would love to hear from people who:

• Are target driven and someone who always meets deadlines
• Have an eye for detail and investigation
• Are passionate about creating meaningful written correspondence in line with brand guidelines
• Are happy working independently on repetitive tasks and can cope with high-volume data processing
• Able to pick up new technical systems and complex processes quickly
• Strive to offer unrivalled back-end customer service to supporters and internal teams
• Enjoy working in a large, fast-paced team

About us
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another ethnic minority background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy, along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application or interview process, please contact Macmillan Talent Acquisition Team on [email protected] for advice and recruitment adjustments.

Recruitment Process
The application deadline is 24th August 2023, with virtual interviews planning to take place from 30th August onwards - the interview will comprise of a competency-based interview and a practical online task.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.