Payroll and Employee Services Team Leader Spennymoor, England
Job description
We are looking for Payroll and Employee Services Team Leader that will will be responsible for the day to day supervision of team members and workloads within the Payroll and Employee Services function. To prioritise, plan and supervise the work associated with a wide range of tasks fundamental to an efficient and effective service to all internal and external customers. Also, will be involved in the continual development of ensuring a flexible multi-skilled approach across the Payroll and Employee Services function, ensuring individuals are suitably trained and motivated and that a high standard of service delivery is maintained.
Duties and Responsibilities:
· Take a lead role in the identification, development and planning to ensure the Payroll and Employee Services function contributes to strategy, policy and systems.
· Lead on the planning, implementation and review of corporate, service area and section business and actions plans.
· Plan and supervise the workload of the team on a day to day basis, including the recruitment of new starters (including casual and agency workers), safeguarding, employee contractual changes and accurate payroll information. This also includes organising constantly changing workloads to meet operational requirements. Ensuring targets/deadlines are met and escalating concerns to the Assistant Manager – Payroll and Employee Services where appropriate.
· Conduct regular supervision sessions and annual appraisals with team members ensuring their development needs are met appropriately.
· Working closely with Services, assisting line managers relating to the recruitment of new starters and changes which occur during the lifecycle of an employee. These include but are not limited to Recruitment and Selection, Right to Work in the UK, Redeployment, Disclosure and Barring, Flexible Working requests, Honoraria, Agency and Casual workers, Family Friendly Policies etc.
· Ensure the provision of an efficient and effective Payroll and Employee Service Helpdesk service which includes dealing with a wide range of customer queries regarding a multitude of issues relating to the Payroll and Employee Services function.
· Supervise the day to day processing of all DBS applications for new starters and renewals and the provision of advice to service groupings on the criteria for such checks.
· Ensure the accurate evaluation and re-evaluation of all jobs within the Council as and when required.
· Dealing with first line requests for support and assistance from internal and external customers and ensure processing deadlines are achievable, payment timetables are optimal and where possible, system development and enhancements meet their needs.
· Effectively supervise the inputting and processing of payrolls (including supervising the balancing of all payrolls each period) ensuring that data is accurate and complete, all payments are made within agreed deadlines and procedures followed, taking appropriate corrective action if required. This includes for example, recording and maintaining records of timesheet, car mileage and court order information, recovery of overpayments.
· Work with internal and external auditors to provide assurances that internal controls remain robust and reliable whilst being realistic and relevant to a modern HR service.
· Monitoring the performance of the council/external customers/Zellis and other Resourcelink sites to understand and influence the development of the product.
The candidates must:
· Successfully completed the CIPD Advanced Post Graduate Diploma in HRM/HRD (Level 7) and be a fully Chartered Member of CIPD or working towards becoming a Chartered Member of CIPD.
· Experience of dealing with complex HR casework in relation to recruitment and contractual changes during the employee lifecycle
· Recent experience of HR/Payroll preparation/processing · Experience of supervising and motivating staff in a HR/payroll related environment
· Experience of using a computerised HR/Payroll system · Major contribution to the development of HR projects, policies and procedures and/or guidance documents and support material
· Substantial provision of HR/Payroll advice and guidance to clients/services
· Provide interactive support to resolve a wide range of client based problems
· Thorough and up to date knowledge and understanding of employment law in relation to but not limited to recruitment and selection, contractual changes of employment and payroll
· Knowledge of terms and conditions of employment across a wide range of employee groups
· Proven ability to solve complex human resource problems and the provision of solutions
· Project and change management skills
· Problem solving, and organisation skills
· Excellent communication & presentation skills
· Able to relate to people at all levels of the organisation
· Able to prioritise work and meet deadlines
· Able to work alone as well as part of a team
· Able to work under pressure · Self-motivated
· Customer Focussed
· Flexible approach to work as duties may require work outside of normal hours
· Customer orientated
· Ability to cope with changes
· Access to a car or means of mobility support (if driving then must have a current valid driving licence and appropriate insurance)
· May be required to work outside of normal office hours
The role will be 6 month and could be extended beyond this.The role will offer a pay rate of £16.12ph for the first 12 weeks increasing to £18.81 after 12 weeks.Your normal place of work will be Green Lane, Spennymoor, but you may be required to work at any Council workplace within County Durham.
Job Types: Full-time, Temporary contract
Salary: £16.12 per hour
