Back

Payments Operations Manager Nottingham, England

eonnext

Full Time Nottingham, England 47645 - 61591 GBP ANNUAL Today

Job description

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

A taste of what you’ll be doing

Working in Credit Operations, you’ll be at the heart of everything we do - working with customers and colleagues to ensure payments are received and applied eﬃciently and effectively. Taking full responsibility for all issues that you come across, you’ll be responsible for the day to day leadership and success of the Payments operation, the teams and the team leaders. .

You’ll be responsible for enabling and encouraging delivery of excellence in every aspect of the payments function, to ensure we give the best service to our customers and our internal colleagues. You will lead the team leaders and empower them to identify and resolve problems and to drive continuous improvement. You will also be responsible for managing and maintaining internal and external key stakeholder relationships related to banking and the processing of payments.

Credit Operations in e.on next is fast paced, great fun and super rewarding. We’re looking for people who can deal with challenging situations, identify and solve complex problems, whilst motivating and driving continuous improvement and development of the payments function and the people.

Are we a match?

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture, people who are:

Inspiring – Motivated by leading and developing people – you’ll strive to creative an environment where everyone in your team gives their best
Passionate and vibrant– genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better
Calm and resilient – challenging work is what keeps you creative and motivated
Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things
Happy to make decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time
Open – you’re passionate about creating an environment where everyone can be themselves, all day, everyday

As a Payments Operational Manager, you will :

Have responsibility for the day to day leadership and effectiveness of the Payments Operation.
Track and maximise performance, tackling and overcoming issues or barriers to success.
Stay close to the performance and quality of each team within the Payments Operation.
Lead and develop others through leading leaders, supporting development and effective succession planning.
Provide an excellent service to both internal and external customers of the Payments Operation, through continuous improvement in all areas of the service.
Work with the technology team to scope and refine future system enhancements to deliver better functionality or improve operational performance
Have previous experience of a role responsible for the processing of payments and leading people.
Have a proven track record of achieving results through change delivery and continuous improvement.

Here’s what else you need to know

We’ll have regular team socials and lively team chats
Competitive salary
Location - Nottingham with travel to our other sites when required.
Working environment: Flexible hybrid working – a blend of in the office for 2-3 days a week and at home the remainder.
26 days holiday plus bank holidays each year – this includes a guaranteed day of for your birthday off if you want it.
A generous pension scheme.
The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.

Post Jobs Online Apply Job