Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Payment Operations Analyst

• We’ll look to you to deliver successful outcomes for your customers by processing their payments accurately and efficiently
• You’ll be liaising with customers, other financial institutions and key stakeholders in order to resolve missing payment queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries

What you'll do

As a Payment Operations Analyst, you’ll be processing payments accurately and efficiently within our SLA's. You'll be responsible for the day to day payment processing and authorisation, including incentive payments and payment verification.

Your day-to-day will include:

• Resolving redirected payments, missing payments and general payment related queries
• Processing inbound and outbound credit payment recoveries
• Completing credit payment recovery

The skills you'll need

We're looking for someone with strong payment processing experience who can provide an excellent customer service experience to our customers and colleagues. Alongside a strong background in payments, you'll need a good understanding of scheme guidelines. You’ll also have the ability to take ownership of investigations and work as part of a team.

You’ll also demonstrate:

• Experience in a payment operations or payment processing role
• Excellent communication skills, and a good standard of written English
• Attention to detail
• The ability to work on your own initiative and on multiple items simultaneously

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.