Patient Services Advisor - Sales London, England
Job description
Optegra has an exciting new opportunity for an experienced Sales advisor to join our amazing and supportive team in North London as part of our Customer Engagement department. For the past year, we’ve been on a journey to deliver the highest possible standards of service for our customers. The role in the Patient Services Team is challenging, and we work in a fast-moving environment with lots of opportunity to develop your skills. This is a hybrid role offering 3 days WFH and 2 days in the office.
Company Overview
Optegra is a world leader in specialist eye care, we take pride in knowing our patients are at the heart of all we do and can live better lives because of the treatments we provide.
There has never been a better time to join Optegra, as a provider of specialist eye care. Find out what it’s like to work at Optegra by watching the following video: https://www.youtube.com/watch?v=Q2-QblLUYzM
Benefits
Some of the benefits of working for us include, but are by no means limited to:
– Generous pay and bonus, reviewed annually this role pays £22,000 – £24,000 depending on experience OTE 30k
– Generous matched pension contributions
– 33 days annual leave inclusive of bank holidays
– SMART working schemes – because we believe in work life balance
– Funded training and development – because we believe in our people
– Discounts on retails, social activities, etc.
– Free laser eye treatment for you and 20% discount for friends and family
– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
Job Purpose
Provide a first class service to prospective and existing patients. Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales. Proactively promote Optegra, supporting our reputation as a leading eye care specialist.
Expertise, Skills and Experience
- Experience of working in an office/Contact centre Sales and Service environment, with experience of handling high volumes of sales and customer queries.
- Strong selling and influencing skills.
- High achiever who is target motivated.
- Excellent verbal and written communicational skills.
- Pro-active and able to effectively manage and prioritise your own workload.
- Excellent attention to detail, even when working under pressure.
- Ensure all appointment bookings, amendments and cancellations are accurately logged.
- Providing front line support to all existing and potential Optegra patients, GPs and Optometrists.
- Proactively identifying how the customer journey and experienced can be improved.
- Providing support as required to staff and Managers in all Optegra hospitals.
- To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings.
The successful booking agent will
- Be inspired by their customers desires for treatment and how Optegra Eye Health Care can make a difference.
- Have a good understanding and demonstrate experience of sales processes and methodologies.
- Be consistently passionate about the brand and products and be able to relay this onto the customer.
- Be able to quickly build rapport and view every call as an opportunity for you and the customer.
- Be focused and drive to achieve targets in a contact centre environment.
- Maintain a positive mindset and motivated to overcome challenges and objections.
- Be highly organised and able to manage your own dairy and administration duties.
If this sounds like you, please get in touch with us by applying for the role. Please Only apply for this role if you possess the skills and work experience listed
You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date : In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
