Patient Pathway Assistant - Orthotics Epsom
Job description
Band 3 Main area Trauma & Orthopaedics Grade Band 3 Contract Permanent Hours 10 hours per week (Part-time 10 Hours/Week) Job ref 343-5691490-FM-AM Site Epsom Hospital Town Epsom Salary £27,129 - £28,649 pro rata inc of HCAS p.a Salary period Yearly Closing 30/10/2023 23:59 As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19. At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values Job overview Patient Pathway Assistant Band 3 The post holder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and administration staff and continuous improvement. The post holder will support all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. Interview Date: TBC Main duties of the job An exciting opportunity has arisen to work within the administration team for the Orthotics Service, which falls under the Trauma & Orthopaedic Department, based at Epsom Hospital. The ideal candidate will need to be able to work in a calm, logical and methodical way whilst being able to multi-task in a busy environment with complex patient pathways. This role will predominantly involved booking appointments via telephone and email, answering calls from patients, organising stocks and general administration as required. This role involves working closely with the Orthotics Supervisor and Orthotist. The ideal candidate will be polite, friendly and helpful, with an excellent telephone manner. Knowledge of the 18 week RTT guidelines and previous NHS/private hospital experience would be advantageous but is not essential as training will be offered for the right candidate. You should be confident using Microsoft Word & Excel to an intermediate level and have previous customer/patient service experience. This post is based at Epsom Hospital, but may have occasional travel to St Helier to cover sickness / leave when necessary. Ideally you would be able to work flexibly to support sickness/leave. This role would suit someone looking to work around schools hours. Part-time 10 Hours/Week Working for our organisation Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers. Detailed job description and main responsibilities Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. The recruiting team reserve the right to close this advertisement early once applications reach maximum limit. Person specification Qualifications Essential criteria Good general education with GCSE or equivalent in English at grade C or above. Desirable criteria NVQ level 3 in Business Administration or Customer Care or equivalent Experience Essential criteria Experience of customer care. Desirable criteria Knowledge of patient administration work in a healthcare setting Knowledge and Skills Essential criteria The ability to prioritise tasks effectively with some direction. Knowledge of databases, spreadsheets e.g. Excel or similar applications. Desirable criteria Experience of working on ERS (E-referral service) Knowledge of confidentiality and data protection principles Personal Attributes Essential criteria Demonstrates interpersonal, verbal and written communication skills. Able to identify when to seek advice and escalate complaints/problems. Flexible working Essential criteria Willingness to work flexible hours to meet the needs of the service. Our mission: ‘to put the patient first by delivering great care to every patient, every day.’ There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients. Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors. We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach. FURTHER INFORMATION
