Patient Experience Assistant Harlow
Job description
Job Title: Patient Experinece AssistantLocation: Princess Alexandra Hospital, Hamstel Road, Harlow CM20 1QXHours: Monday- Friday 9am-5pm (37.5 hours a week)Trust Location: The Princess Alexandra Hospital NHSWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, The Princess Alexandra Hospital NHS is the place for you.About the TrustThe Princess Alexandra Hospital NHS trust plays a huge part in west Essex and east and north Hertfordshire's way of life.The trust runs a busy hospital, The Princess Alexandra Hospital and provides services at St. Margaret's Hospital and Herts and Essex Hospital. Together serve a population of around 350,000 people.What you’ll be responsible for:· Provide first point of contact for complainants, people seeking PALS support and staff in relation to complaints, concerns, comments and compliments.· Provide a full and confidential support to the Patient Experience Team.· Provide an easily accessible service that listens to patients, their careers and families and offers support, help and information to resolve their concerns and enquiries as quickly and effectively as possible.· Ability to direct the PALS issues onto to the PALS officers in order of urgency.· Ability to record, chase and place information onto the designated system used by PALS – DatixYou’ll learn the following whilst working at the trust:1. An in depth understanding of the roles and responsibilities involved in working within the NHS2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisationYou’ll have the following skills/experience:· Excellent communication skills- both written and verbal· Excellent organisation skills· Previous admin experience· Previous NHS experience· NHS System Knowledge- Datix and clinical systems· Knowledge and understanding of the key principles of patient experience, complaints and PALSThis role may require you to show evidence of NVQ 3 Business admin or equivalent or 2 years’ experience in customer facing role.As a member of NHS Professionals, you have fantastic benefits:· Competitive pay rates- work this week, get paid next week· Essential support when you need it- 24/7 365 days- call us anytime· Multi locational- work across neighbouring Trusts· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements· Training and development opportunities- Keep up with the essentials and more· Build holiday allowance for every shift you work- your work life balance is important to us· Stakeholder pension scheme available- a flexible future for you and yoursWho are NHS Professionals?We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.Apply TodayBy joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.DisclaimerPlease note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.NHS Professionals manage your data, please see our Privacy Notice on our website.Job Types: Temporary contract, Full-timeSalary: £13.07 per hourBenefits:Company pensionSchedule:Monday to FridayApplication question(s):do you have a NVQ level 3 in Business admin or equivalent?do you have 2 years experience in customer facing roles?Work Location: In personReference ID: 67545
