patient care professional Nottingham, England
Job description
Band 3
Job overview
An exciting opportunity has arisen for a Patient Pathway Administrator (PPA) within the Ambulatory Care Division, based at Abbeyfields.
We are looking for an enthusiastic and conscientious team player, who can work well under pressure and have the ability to prioritise their own workload.
Working as part of a team, the post-holder will support the provision of a high-quality administrative service to a range of specialties.
Successful candidates will be expected to ensure all clinical correspondence is typed and processed within specified timescales and be able to demonstrate a flexible approach to the role.
Please apply as soon as possible as the post will be closed once a certain number of applications have been received.
Main duties of the job
In addition to the summary below, you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Duties will primarily include audio typing clinical correspondence, dealing with incoming mail, as well as communication with clinicians and colleagues.
You will have excellent communication skills and have the ability use your own initiative to respond to queries in a timely and professional manner.
You will be able to demonstrate a clear understanding of confidentiality and you will be expected to behave at all times that are consistent with the Trust's Values and Behaviours.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Please refer to the job description and person specification attached to the advert for the full details.
Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
Accurately and efficiently listen to dictated letters from supplied scripts, amending and correcting grammar as required.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Establish and maintain admin systems/databases.
Dealing with incoming mail, results/reports management.
Ability to navigate hospital information systems, e.g. Medway PAS, NotIS, etc in order to obtain information on appointments and obtain test results.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.
Answer telephone queries and escalate appropriately
Undertake daily audits of clinical correspondence to ensure a high standard of accuracy and quality of work.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
Dealing with patient and consultant enquiries.
Deal with telephone calls inbound and outbound relating to specific care in a confidential manner.
Manage e-mail accounts to retrieve Inter Provider Transfers then record and take any necessary action as appropriate.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
Ensure RTT patient data quality is accurate at all times.
Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.
Provide cover for Patient Pathway Administrator colleagues during times of sickness and annual leave.
Undertake any other duties which may be reasonably required.
Promote an open friendly working environment.
Adhere to Trust policies and procedures relevant to your position.
Participate in a Personal Development Plan.
Person specification
Training & Qualifications
Essential criteria
RSA III word processing or equivalent experience
5 GCSE’s or equivalent C or above – including English
Computer literate to ECDL standard or equivalent.
Desirable criteria
NVQ level 3 or equivalent
Customer Care training
Experience
Essential criteria
Proven typing and admin experience
Fast and accurate audio typing
Proven typing and admin experience
Competent in the use of Microsoft Office applications
Ability to navigate different computer systems
Desirable criteria
Knowledge of 18 week and Cancer targets
Previous experience of working in the NHS and experience using MS Office, Medway PAS and NotIS
Knowledge of medical terminology
Communication
Essential criteria
Excellent written and verbal communication skills with staff at all levels of seniority
Maintains confidentiality, sensitivity and empathy in communication with patients/colleagues
Uses correct grammar and spelling
Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
Friendly and professional telephone manner.
Desirable criteria
Is open to suggestions, ideas and new working practices within a team.
Analytical and Judgement
Essential criteria
Able to use judgement to make decisions in order to solve problems / enquiries
Able to analyse situations/ issues
Use resources cost effectively
Able to complete tasks using own initiative
Works in line with organisational goals and objectives
Remains calm under pressure or tight deadlines
Seeks appropriate training opportunities
Works in line standard procedures
Planning and organisation
Essential criteria
Consistently works to high standards
Excellent planning and organisational skills, demonstrating effective time management of own workload.
Manages time effectively and displays initiative
Works within prescribed deadlines.
Physical skills
Essential criteria
Frequent use of VDU equipment
Person specification
Training & Qualifications
Essential criteria
- RSA level 2 or 3 Word Processing (or equivalent)
- Minimum of 5 GCSEs or equivalent qualifications including English
- Computer literate to ECDL standard or equivalent
Desirable criteria
- Customer Care Training
- NVQ level 3 in administration or equivalent
Experience
Essential criteria
- Proven typing and admin experience
- Fast and accurate audio typing
- Competent in the use of Microsoft Office applications: Word, Outlook and Excel
- Ability to navigate different computer systems
- Able to demonstrate an understanding of confidentiality, including information governance and data protection
Desirable criteria
- Knowledge of 18 week and cancer targets
- Previous experience of working within the NHS using Medway PAS and NotIS.
- Knowledge of medical terminology
Communication and relationship skills
Essential criteria
- Excellent written and verbal communication skills with staff at all levels of seniority
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Friendly and professional telephone manner
- Uses correct grammar and spelling
Desirable criteria
- Is open to suggestions, ideas and new working practices within a team
Planning and Organisation Skills
Essential criteria
- Consistently works to high standards
- Excellent planning and organisational skills, demonstrating effective time management of own workload.
- Works within prescribed deadlines
Other requirements
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Highly motivated
- Gives consistent and stable performance under pressure
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Displays self-confidence, innovation and positive image
- Flexible approach to work
___________________________________________________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
