Patient and Transport Liaison Assistant Sutton, London, England
Job description
Hours per week: Core hours of 08:00 – 18:00 with flexibility as required
We are looking for an energetic and determined individual to fulfil our Patient and Transport Liaison Officer at Royal Marsden Hospital (Sutton Site). This is a patient facing position responsible for providing customer-facing support at hospital locations to support the delivery of services.
Effective communication, commitment to empathy and care are key to the success of role. Based in hospital so compliance with NHS policies and procedures is required to meet regulatory standards.
You will be involved in checking patients in ready for travel, responsible for the welfare of patients in the waiting area, dealing with Falck’s Ambulance Care Assistants and any other situations that may occur. You will need to have a pro-active can do attitude and a strong team ethos. You will need to Follow processes to escalate patients threatening to wait excess time for transport. Liaise with colleagues in Control to de-escalate risk.
Competences:
- Experience of management in logistics or healthcare
- Confidence in using software systems and ability to use data in managing performance or people and services
- Effective communicator using all types and methods to receive and provide key messages and information to all types and groups within the organisation
- Excellent written and oral communication skills, with ability to produce accurate, concise records, reports and investigations to deadlines.
- Commitment and flexibility to meet business needs
- Ability to conduct duties in accordance with Falck values and working flexibility, collaboratively and inclusive
- Ability to work within challenging deadlines and independently prioritise workload
- Ability to travel and work remotely at all sites.
- Understanding of the NHS and its infrastructure, as well as the background to and aims of current healthcare policy
- Knowledge of Health and Safety and Environmental standards, regulations and requirements including ISO accreditation
- Awareness of data security requirements relevant to the business
Job Types: Full-time, Permanent
Salary: £28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Ability to commute/relocate:
- Sutton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
