Patient Administrator Remote
Job description
An exciting opportunity to join a new and innovative remote medical clinic delivering bespoke, uniquely tailored patient treatment.
Who is BioID Health?
BioID Health is a developing nationwide remote medical provider of Bioidentical Hormone Therapy. This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Our clinician-led treatment pathway uses unique and tailor-made bioidentical hormones to treat symptoms of low or imbalanced hormones in both men and women.
BioID aims to provide a safe, effective, and exclusive bespoke service with consultation and prescription of bioidentical hormones by specialist clinicians. We are in a period of huge growth and development and are looking to recruit the best candidates to deliver our gold standard vision to our patients.
BioID offers full and comprehensive training to its employees so a pre-existing knowledge of hormone replacement therapy is not mandatory.
Why work for BioID Health?
- We are a rapidly developing company, expanding and implementing exciting new treatment plans. You have the opportunity to be part of that company development from the beginning.
- Our clinicians support patients throughout their hormone treatment, and being part of a positive, transformative change is incredibly rewarding. We are changing patient lives for the better and that satisfaction of achievement is shared between our patients and our clinicians.
- We provide generous compensation, great benefits, fantastic training, and a supportive company structure to ensure you are set up to succeed and enjoy every day.
What is the Patient Administrator Role?
As BioID is a remote medical clinic, the Patient Administrator role is a remote, working from home position. The successful candidate must ensure that they have a suitable environment for speaking with patients and working from home permanently.
We are looking for an engaged, enthusiastic Patient Administrator to assist in delivering our vision and strategy as part of our remote service. You'll handle administrative tasks for the Clinic Manager and the clinicians at BioID, liaising with patients, entering data accurately, managing client phone calls, and planning meetings.
Reporting to the Clinic Manager, you'll also provide input and ideas for further developing our processes and services, enabling BioID to provide safe, effective care to our patients.
Duties
- Handle administrative tasks for the manager(s) and clinicians and reply to patient emails
- Organising and scheduling patient consultations via multiple business software platforms
- Organise, run and manage any outbound calling campaigns to patients
- Performing data admission tasks and updating patient records and databases
- Managing client phone calls and replying directly to new patient enquiries
- Assisting in the preparation and population of regularly scheduled internal reports
- Liaise with clinicians to handle requests and queries from senior manager(s)
- Update and maintain contact lists and patient data
- Log feedback, comments and complaints at a 1stline level
- Plan meetings and take minutes when required by manager
- Attend meetings as directed
Skills/Qualities/Requirements
- Proven experience as an Administrative Assistant or Office Admin Assistant
- Knowledge of office management systems and procedures
- Working knowledge of office equipment and internal software
- Proficiency in MS Office (MS Word, MS Excel & MS PowerPoint)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
Benefits
Alongside the satisfaction of being able to help people change their lives, we’ll make sure you receive a competitive salary along with bonus potential. We’ll also make sure you get all the training and support you need, starting with a comprehensive training programme. On top of this, if you or your friends and family want to make take advantage of this unique treatment, we offer an employee discount and a friends and family scheme.
Job Type: Full-time
Salary: £20,000.00-£23,000.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Work Location: Remote
Application deadline: 18/08/2023
Reference ID: PA001
Expected start date: 04/09/2023
