Pathway Co-ordinator London
Job description
Kensington & Chelsea Community Mental Health is seeking to recruit suitably experienced and professional pathway administrator to join our team at North Kensington Community Mental Health Hub, located border of Royal Borough of Kensington and Chelsea. You will be responsible for managing the provision of a full range of secretarial and administrative support to the consultants and the clinical team as well as delivering an effective high-quality service to the community mental health Hub. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. North CMHH rely heavily on the pathway administrator to ensure team function are met on a day to day basis, this includes dealing withtelephone and what-ever actions from the call. Managing generic referrals email & daily zoning meeting: taking minutes, and actioning outcome from meeting, registering, recording referrals, uploading docs, booking appts, cancelling appts, sending letters for appts & SMS reminders, booking interpreters. PCN emails, which generate work, i.e. transfers from other services, queries from outside agencies, uploading safeguarding/merlin and sending to SAMS & clinicians if known to team, sending letters & SMS reminders to educe DNA, providing information. Dr Letters, picking up Dr consultations from progress notes & upload them to MH letters, send these to clients, reliably tracking MH5 & OPT’s so that cases are closed in a timely manner on S1. SAR, Subject access request for both Hubs, coordinating request and ensuring that all docs have been redacted for third part information before sending to requester within the specified time, provision of a receptionist service in order to enable the team to carry out a range of clinical activity as quickly and effectively as is required. They process between 150 to 200 new referrals a month. Values Central and North West London NHS Trust expects all staff to act in a way which shows they understand trust core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members. We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better. We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic. We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs. We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work. We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team. Central and North West London NHS Trust is committed to providing safe, effective services and providing patients and families with a positive experience. To work positively with colleagues to maintain effective relationships. To act as a first point of contact for the CMHT Hubs, recording on relevant Trust clinical systems the patient details, reason for call and next appropriate action. To screen, review and process referrals received from GP practices and other sources including those triaged and assessed by clinicians. Attend Hub meetings and provide feedback and information on service quality and accessibility to aid identify opportunities and gaps. To effectively manage callers’ expectations whilst providing correct and accurate information at all times. To ensure performance reports are extracted from Tableau and referrals are reviewed on time to ensure there are no breaches. Point of contact for all administrative issues relating to patients pathway of care from referral to discharge. organise information for and attend daily patient review and other regular meetings and take minutes. Organise meetings, take accurate and timely minutes and follow-up on agreed actions. Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the Administrative Department To understand health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff and visitors to the service To use a variety of verbal and nonverbal communication skills to ensure that the caller understands the relevant information given. This includes callers of a non-English speaking background (who may require an interpreter), those with a hearing impairment, with altered emotional states, with cognitive learning and / or a behavioural disability or communication deficits. To record all data accurately in the patients’ electronic records. To have a full working knowledge of the IT systems and applications used. To provide the first point of contact for all communications, to sort, distribute and prioritise incoming mail, emails and telephone calls using judgement and experience to decide which documents are to be passed to the clinicians or social services for action and information. To ensure that patients’ notes are treated confidentially and are correctly maintained following Caldicott guidelines and that documentation contained therein is correct, of a high quality of standard and is maintained at all times. To undertake relevant administration duties associated with referrals and bookings management as required and when necessary. To liaise with relevant service regarding bookings and referrals within appropriate timescales. The post holder will also be required to: Provide complete administrative support to the multi-disciplinary staff of the CMHT Hubs, including word processing, filing, e-mails, photocopying, entering data onto the computer and creation of spreadsheets Operate and manage the administration systems including e-roster Maintain a diary of appointments / information for teams manually / electronically Arrange meetings, book rooms and equipment, organise refreshments where appropriate and respond to changes of circumstances in a timely manner Have sufficient knowledge of patients and professionals’ requirements to ensure the efficient running of the service
