Passenger Assistant

Passenger Assistant Belvedere, England

London Hire
Full Time Belvedere, England 10.56 - 12.04 GBP Today
Job description

Location of work: Belvedere, Croydon, South-East London, West London or Milton Keynes
Salary: Competitive Salary
Contract Hours: 0 – 20hrs per week
Responsible to: Contract Controller

Main Purpose of the Job

The role of the Passenger Assistant is to provide our drivers with assistance whilst passengers embarking, disembarking and whilst the route is underway with a services that support our work and equally important our passengers. The role will also require successful candidates to assist in the securing of wheelchairs. Successful candidates will ideally need to hold or be willing to work towards a PAT’s training qualification. The nature of our work will require the candidate to demonstrate an understanding of disability issues and deliver the service with a patient and a level-headed attitude.

Passenger Assistants will generally be required to work between 16hrs and 18.5hrs per week depending upon the route allocation. Home to school services are generally paid on a split shift basis from 07:35 to 9:20 and 14:45 to 16:30. This can change should lunchtime work be required. Adult services will vary from contract to contract.

Duties and Responsibilities

Passenger and Clients

  • Assist the driver where ever possible in a manner that ensures the safety and comfort of passengers.
  • Assist Passengers when embarking and disembarking the vehicle, including assisting Service Users who have disabilities to alight the vehicle in accordance with Health and Safety requirements.
  • Monitoring and supervising the passengers whilst in transit and being responsible for their welfare whilst on board.
  • When necessary to assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required.
  • Ensure any wheelchairs are correctly located and secured using suitable equipment.
  • Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment.
  • Communicate with passengers and clients in a patient, informative, non-patronising manner.
  • Report late running and incidents in line with depot processes.
  • Ensure the vehicle allocated is secure at all times whilst in use.
  • Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.


  • Adherence to and promotion of Equality policy at all times.
  • To comply with the statutory provision of the Health & Safety at Work Act 1974 and any other relevant legislation or policies and procedures relating to health and safety and good working practice.
  • Adherence to all company procedures and codes of conduct relating to the role.
  • Assist where required in the undertaking of risk assessments involving passenger, vehicles and any other area that may be associated with the vehicle or its equipment.
  • Ensure that duties start punctually by reporting for duty at the specified times and ensure all services run to agreed times.
  • Promote all services operated by London Hire Community Services in a positive manor.
  • Maintain good working relations with all members of staff.
  • Wear the provided uniform at all times when on duty and ensure garments are kept in a clean, hygienic and presentable condition at all times.
  • Undertake any other reasonable duties as directed by line management or the Directorate.

Person Specification

Specific Essential Requirements to this Job

Essential Requirements

  • Willing to undertake and to satisfy and continue to satisfy a Criminal Records Bureau check.
  • Willing to continually satisfy our Safeguarding policy and procedures.
  • Willing to work additional hours as agreed outside normal working hours.
  • Ability to assist where necessary passengers who may have mobility difficulties.
  • An understanding for the care of people with disabilities.
  • Be physically fit.
  • Willing to undertake training.
  • Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative.
  • Good clear verbal and written communications skills.
  • Ability to complete registers and records clearly and accurately.
  • Ability to work to London Hire Community Services Equality Policy.

Desirable Knowledge, Skills & Qualities

  • Hold a current PAT's certificate
  • Hold a current First Aid qualification
  • Hold a current Manual Handling qualification

0208 320 4200

Passenger Assistant
London Hire
Erith, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
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