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Parts Advisor, Bournemouth Ferndown, England

Tesla

Full Time Ferndown, England 10.56 - 12.04 GBP Today

Job description

What to Expect

At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world’s transition to sustainable energy. As a Parts Advisor, you will provide critical parts support to the service centre, liaise with other departments, as well as focussing on the continuous development of your skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers. To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.

What You’ll Do

Source and allocate parts to service locations, technicians and mobile technicians
Review jobs that are planned, receive and check quality of the relevant parts and ensure all paperwork is accurate
Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues
Escalate any parts issues from internal or external suppliers
Monitor inventory within the parts system, rearranging any appointments where the parts will not be available on time if required
Ensure excellent organization of the warehouse to Tesla standard
Consistently manage the stock level, material and warranties in the system
Communicate any updates to technicians and Service Centers when required
Answer phone calls, emails and walk-ins from customers, addressing any customer concerns and ensuring an exceptional customer experience
Pick up and deliver parts using van or forklift, engaging 3rd parties when necessary
Confidently support the technician team, collaborating with other departments when required
Ensure all health and safety regulations and procedures are adhered to, for both employees and customers
Process returned warranty parts for review

What You’ll Bring

Proven work experience within warehousing, logistics or automotive industries
Ability to thrive in a team-based environment and achieve common goals
Willingness to learn new and innovative automotive technologies to further develop in role
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to effectively handle multiple priorities, organize workload, and meet deadlines and solve problems
Basic understanding of automotive techniques related to vehicle repair
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Able to communicate, read, and write effectively in the English language, and other local languages if required
Strong knowledge of MS Office
Must have had a valid driver’s license and maintain a valid and safe driving record
Possession of a forklift certificate is desirable