Inbound Customer Service Agents Sheffield, England
Job description
Inbound Customer Service Agents
Location: Sheffield
Hours: Monday to Friday, 8am to 5pm. 1 in 2 Saturdays (1 weekday off)
Salary: £21,673 rising to £23,000
Start date: Tuesday 9th May
We’re looking for confident, friendly Customer Service Advisors to join our client, a leading Contact Centre in the heart of Sheffield.
As a Customer Service Advisor, you will be the first point of contact for customer enquiries. You’ll be receiving inbound calls from customers who are looking to book a holiday, or make amendments to their holiday booking.
Ideally, you'll already have experience gained in travel, customer service,, outbound or inbound sales, retentions, or as a call centre advisor.
If you don't - don't worry! Full training is provided, so as long as you have a can-do attitude and excellent communication skills, our client will provide you with the skills you need to succeed!
As an Inbound Customer Service Advisor, you will be:
- Handling inbound enquires from customers, both pre and post-holiday. Taking ownership of effectively dealing with the customer queries and trying to resolve any issues in a confident manner to the customers satisfaction.
- Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries
- Processing customer requested amendments to their upcoming holiday
- Delivering exceptional customer service at all times
As a valued member of the Customer Service Team, you’ll have amazing benefits such as free gym membership, free Sky TV and sim package, store discounts, free onsite parking and many more.
Do you have what we’re looking for?
- Experience working as a Customer Service Advisor in the travel industry, or in a contact centre environment as a Customer Service Advisor – essential
- A genuine passion for customer service
- The ability to resolve customer issues in a professional and empathetic manner.
- Excellent verbal and written communication skills
- The ability to hold conversation will people from all ages and backgrounds and easily build rapport with your customers
- Dedication to deliver a top-quality customer service
- Strong attention to detail
Interviews & Next Steps
If you’d like to be considered, click ‘apply now’ and we’ll be in touch via phone to discuss your application.
Interviews are being held throughout next week - we'd love to hear from you!
Job Types: Full-time, Permanent
Salary: £21,760.00-£23,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Store discount
- Transport links
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 06/05/2023
Expected start date: 09/05/2023
