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Job description

The Sales Advisor is responsible for offering a constant outstanding customer service to promote store profitability.

The Sales Advisor position includes but is not limited to the following major accountabilities:

Store Performance and Analysis

• Has awareness of every communication and instruction sent to the store.
• Is aware of store budget and targets and has a good understanding of KPI’s.
• Reports any information that can contribute to the success of the store.

Customer service

• Applies the 4 mandatory selling standards with each and every customer.
• Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
• Uses up-to-date technical product knowledge to generate sales.
• Actively builds customer loyalty encourages personal trade.
• Provides outstanding and inspiring service delights beyond customers’ expectations by going the extra mile.
• Exceeds the company target Mystery Shopping results (90%).
• Reflects the values of the brand and demonstrates passion for the brand.

Stock management

• Ensures correct pricing and presentation of products displayed on the shop floor.
• Follows instructions regarding stock control, movement and ordering.
• Minimizes losses to achieve the company shrinkage goal.

Operations

• Is aware of and applies each authorized company and if applicable, center operational policy and procedure (cash and banking, opening and closing, health and safety, etc.).
• Maintains all required paperwork meeting the required deadlines.
• Maintains permanent store cleanliness, appearance to offer a customer friendly environment.
• Performs all reasonably relevant duties that are requested by the Store Manager.
• If applicable, observes specific local requirements relating to the trading environment.
• Actively participates and attends appropriate training as and when required.

Merchandising, Marketing & Promotions

• Maintains store and window presentation and visual merchandising in accordance with defined standards.
• Has awareness of current promotions.

Communication

• Communicates in a clear, polite, courteous and understandable manner and listens to others.
• Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
• Complies with personnel dress code and grooming in line with company policy.
• Acts as an Ambassador of the Company and of the Company’s Brands

Reporting line

The Sales Advisor is reporting to the Store Manager / the Assistant Store Manager.

Skills required

• Constant standing, bending, frequent lifting of luggage up to 15 kilos
• Computer literate
• Previous experience in retail
• Ability to work under pressure
• Sales Oriented
• Brand sensibility
• Flexibility

Job Types: Part-time, Permanent

Benefits:

• Employee discount

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
As a company we are following government guidelines

Experience:

• Retail sales: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: WCS/SA24/030923