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Job description

Tx Group is the UK’s leading provider of private professional therapy services, priding itself in offering expert input into over 20 established therapy brands including: physiotherapy, occupational therapy, speech and language therapy, educational and clinical psychology, orthotics, prosthetics, podiatry, sports performance therapy, massage therapy, personal training and Pilates.

We provide patient-centred care that is seamless, accessible and high quality. Our employees embody professionalism, with our experts working tirelessly to offer exemplary clinical service and our support staff striving to provide an impeccable customer service for our clients.

Tx Group keeps its patients at the heart of all it does and values the importance of teamwork, effective communication, honesty and openness. We offer a safe and supportive environment, along with the best resources available to facilitate our clients in achieving their goals and realising their full potential. We work hard to ensure our clients get the best possible results and by always staying true to our values, we have gained a reputation as an organisation that exceeds expectations.

We have an exciting opportunity for a receptionist to join our expanding team. The role will entail working at a clinic reception desk and being the first point of contact for our clients.

This involves greeting clients, dealing with any queries that are presented, taking payments following treatments and booking appointments. It also entails answering calls and emails from clients, prospective clients, third parties and insurance companies regarding appointment bookings, treatment quotations and invoices, as well as general tasks such as dealing with post, therapist diary management, managing petty cash, ordering supplies and ensuring the clinic is kept clean and tidy will be involved. On occasion, you may also be asked to provide ad hoc administrative support to the office manager and Tx Group directors.

This vacancy is an ideal opportunity for student therapists who are looking to gain experience working alongside qualified therapists in their chosen profession and to work as part of a multidisciplinary team in the healthcare environment. Tx Group organises regular in-service training sessions which the successful applicant will have free access to, as well as hosting external training courses, which can be accessed by staff at a discounted rate.

This vacancy may therefore be of interest to someone looking for a position as a student therapist who is interested in working in a clinic environment, in administration, as an administrator or in customer service.

The hours available are minimum of 6 a week. Shifts will be predominantly evening and weekend based; however, the desired candidate would be available to cover daytime shifts on occasion.

The Ideal Candidate:

The ideal candidate must have the following:

• Minimum 5 GCSEs grade 4-9 (including 6 or above in maths and English) or, three A-levels or equivalent level 2/3 qualification
• Experience using computers
• Experience using Microsoft Office products (Word and Excel)
• Experience of sending emails
• Experience dealing with customers
• Experience handling responsibility
• Available to work in the evening and the weekend

What does it take to be successful in this role?

To be successful within this role you would need to:

• Be highly organised and have a positive impact on the smooth running of the business
• Work hard and demonstrate dedication to developing and learning new skills
• Use your great interpersonal skills to communicate effectively with colleagues, clients and other professionals
• Work well independently, using your initiative and problem solving skills whenever suitable to
• Be flexible and proactive in your approach to work
• Act as a champion for Tx Group
• Stay true to the organisation’s values

Why us?

Tx Group makes sure that all its staff are well looked after and enjoy working in the environment provided. If you are successful in this application process you will be able to enjoy:

• The opportunity to gain experience working in a multidisciplinary team environment with qualified therapists of a variety of professions
• Working for an expanding organisation with increasing opportunities for staff
• A friendly and supportive working environment
• Career development opportunities
• Access to internal and external training opportunities to help you work towards your career goals
• Regular appraisals and reviews to help your development
• Regular social activities
• Appreciation of your hard work
• Performance-related bonus scheme

This role would be at least 8 hours per week.

Job Type: Part-time
Part-time hours: 8 per week

Salary: £7.49-£10.42 per hour

Benefits:

• Company events
• Employee discount
• Health & wellbeing programme

Supplemental pay types:

• Bonus scheme
• Loyalty bonus
• Performance bonus

Work Location: In person