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Part Time Customer Service Advisor

Job type: Part time, 25 hours per week

Start dates: Flexible with 4 weeks training

Location: Cardiff

Hours: Monday to Friday 9.30 until 2.30pm working hours, with flexible working options. Overtime opportunities are also available.

Hybrid - 2 days in the office per week

Annual leave: 30 days plus bank holidays (pro rata)

Salary: £13,500

The Role:

MotoNovo Finance Customer Services team is the central contact hub for our customers. They support our customers with anything they need by delivering first class service and ensuring fair outcomes at all times. The team is at the heart of the business, being first point of contact for all Motor servicing queries.

The role will involve, but not be limited to, you performing the following:

• Providing exceptional customer service by taking incoming servicing calls in a pleasant contact centre environment.
• Take ownership of customer queries, problem solving and using initiative to encourage first call resolution.
• Recognising and responding to customer complaints in a timely manor, supporting a resolution as effectively as possible.
• Pro-actively seeking to improve processes, procedures and customer experience across all channels.
• Working collaboratively with Customer Operations to support all customer queries.
• Identifying customers who are vulnerable, and supporting the next steps of their journey and support needed.

Benefits:

In return for your hard work and commitment to working for Aldermore, you will receive some fantastic benefits:

• Annual leave - 30 days to use how you like (pro rata)
• Comfortable working environment, well located for the daily commute and those lunchtime errands.
• Fantastic and engaging company events
• Competitive company stakeholder pension scheme
• Maternity, Paternity and Adoption scheme
• Financial rewards - Discretionary bonus scheme, cycle-to-work scheme, childcare vouchers, and high street/online retail discounts
• Private Medical Insurance and healthcare
• A friendly and flexible culture with a drive for continuous improvement, for which you will be empowered to get behind from day one

• Extensive reward and recognition programme to support career development and recognition for hard work.
• Opportunities to expand skills and knowledge across all operational areas including Dealer and Broker Operations.

• Dedicated time to support your development i.e. Linked in Learning, PDP support.

And much, much more! Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

The Company:

MotoNovo Finance forms an integral part of Aldermore Group, having been brought together with Aldermore Bank, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.

Underpinned by our strategic blueprint, "backing people to fulfil life's hopes and dreams", we thrive upon saying "yes" to our customers. Thousands of customers choose MotoNovo Finance every week to buy their next car, van or motorbike.

To apply for this post, we are looking for the following:

• A passion for helping customers from all backgrounds with their queries.
• Have a caring, empathetic and understanding approach to customer queries.
• Resilient and comfortable to handle customer complaints and frustrations.
• Experience in any form of customer service role, evidencing transferrable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply.
• A positive attitude to supporting resolutions and change.
• Excellent communication and interpersonal skills
• The use of initiative, attention to detail, problem solving and collaborative working.
• To work as a team and an individual. Taking accountability and having a proactive attitude to your development.

Apply:

By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this fantastic organisation. Find your next great job and adventure; build your career with us today!

Disclaimer

Aldermore is an equal opportunities employer., which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts, and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

Aldermore works in a trusted partnership and is supported by Brook Street (UK) Limited with recruitment. Brook Street will access information collected from you concerning your application under a strict duty of confidentiality, and Brook Street will be in direct contact with you about any application made.