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Job description

Customer Care Executive – Travel industry

Part time – Hybrid role - Based in Woking 1 day per week - WFH 2 days per week

Within the hours of Monday to Saturday 0900 – 1730

Salary: £23,000 pro rata (c£11.80 per hour)

A member of the Institute of Customer Service, this exciting business supports companies in the travel industry – so a passion for travel would help – employees arerecruited and recognised and rewarded against company values – a proper meritocracy - your performance will be regularly reviewed – you should relish the opportunity of providing world-class customer service (professional, timely and easy to do business with at all times).

The role

Providing daily support to customers - You will administer all booking documentation to company standards, meet customer needs and be able to meet deadlines and work within SLAs.

Main Tasks

· Administering customer documentation

· Taking customer telephone calls

· Responding to customer care emails

· Maintain and check on all emails in team administration inbox

· Action booking amendments and cancellations

· Keeping to the Service Level Agreements (SLAs)

· Taking customer payments

· Update all information accurately into the database

· Keeping, maintaining and reporting daily logs to send to line manager

· Taking customer balance payments

· Amendments to existing bookings

Competencies (skills, behaviours & attitude)

· Travel industry experience preferred but not essential

· Very strong written and spoken communication abilities

· Efficient, organised and diligent, able to prioritise workload.

· High attention to detail.

· Time management and organisational skills

· Passion for delivering excellent support & service

· Confident in having sensitive or potentially difficult conversations.

· Ability to liaise with colleagues across all levels

· Ability to manage workload effectively

· Self-motivated and a strong team player.

Contact with Others

You will have contact with every department and person in the office, specifically providing support to your line manager and internal team.

Competencies (skills, behaviour & attitudes)

The successful candidate will be expected to be efficient, professional and courteous to contribute to a dynamic business and lively office environment. The candidate will demonstrate a flexible, ‘can do/will do’ attitude, assisting in other areas of the business when required.

Job Types: Part-time, Permanent
Part-time hours: 22.5 per week

Salary: £10.00-£12.00 per hour

Benefits:

• Company car
• Company pension
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Woking: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: One location

Reference ID: AFR150