Customer Service Advisor

Customer Service Advisor Sheffield, England

Sheffield City Council
Full Time Sheffield, England 21575 - 21968 GBP ANNUAL Today
Job description

Job description

Customer Service Advisor

Are you looking for valued and varied role in a friendly and professional team? Do you have great communication and listening skills, are highly motivated and want to do your best for the people of Sheffield?

We are recruiting Customer Service Advisors to join one of our four Contact Centre teams. This is an exciting opportunity to help callers request services and resolve problems to make their lives better.

Full induction and job training will be provided at our city centre office to ensure you feel confident and knowledgeable to answer or find the answer to any query, and support is always on hand to refer to.

If you have a quiet room and strong reliable broadband you can work 60% of your hours from home, and work with your team in the city centre for the other 40% of your week.

As you will be required as a regular and intrinsic part of your role, to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English.

The role is wholly daytime hours, you’ll be on a rotating shift pattern between 8am and 6pm, Monday to Friday. A full-time role is 37 hours per week for 52 weeks a year, and we are open to discuss part time hours.

The positions are permanent, the council has generous holiday entitlement, and the starting salary is £21,575 per year for a full-time post.

This role is a great way to start your career with Sheffield City Council. Join a diverse, focussed, supportive, and friendly team. Learn about different council services, help customers request these services, and refer to and get to know colleagues across the council.

To find out more or ask any question about the role, feel free to email me [email protected] .

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.


Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.


Job details

Job reference
REQ000863
Date posted
11/01/2023
Application closing date
26/01/2023
Location
Sheffield
Salary
Grade 3 (£21,575 - £21,968)
Package
Permanent 6 positions
Contractual hours
37
Job category/type
Customer Service

Customer Service Advisor
Sheffield City Council

https://www.sheffield.gov.uk/job-vacancies
Sheffield, United Kingdom
Sioned-Mair Richards
Unknown / Non-Applicable
5001 to 10000 Employees
Government
National Services & Agencies
Related Jobs

All Related Listed jobs

Cancer Care Navigator
The Dudley Group NHS Foundation Trust Dudley, England 25147 - 27596 GBP ANNUAL Today

Working in conjunction with the cancer site specific teams to provide coordination of high quality patient care through on-going telephone/ face to face

accounting manager
American Society of Association Executives Washington, DC 93814 - 68345 USD ANNUAL Today

Summary/Objective

ASAE helps associations, and the professionals who lead, manage, and work in them, transform society...

Land Manager
Rhino Recruitment Cardiff, Wales 60000 - 75000 GBP ANNUAL Today

An experienced and appropriately qualified professional (RICS or similar) with a proven track record of success within a similarly challenging role.

Legal Counsel [0-2 years' PQE]
Genius Sports London, England 73939 - 100000 GBP ANNUAL Today

Either: (i) a qualified solicitor (England and Wales) having completed a private practice training contract; or (ii) have obtained a juris doctorate in U.S. law

Store Assistant
YMCA England & Wales Middlesbrough, England 8669 GBP ANNUAL Today

They will also be required to complete a safeguarding self-declaration and undertake a DBS check.