Paediatric Rheumatology Healthcare Support Worker Leicester, England
Job description
Leicester and Nottingham university Hospitals have been awarded additional NHS funding to further develop our Paediatric Rheumatology service. As a result an exciting opportunity has arisen to join our growing Paediatric Rheumatology service as a band 3 support worker. You will be working alongside a dedicated team of consultants, Specialist Nurses and allied health professionals. you will provide support to the clinical team and act as a support and resource for our service users
To work as a member of a team providing a high-quality
service to children and young people within Paediatric
Rheumatology keeping in close contact with patients, their
families and others involved in the day-to-day care. Offer
support and advice (under supervision) to optimise the
management of patient’s conditions and their physical,
psychological, intellectual, educational, and social
development.
To assist the Rheumatology team in fulfilling the day-to-day
logistics of the service; clerical support, follow up of
patients by phone/text /email contact and updating of
databases.
Assist in developing health promotion and education in
conjunction with other health care professionals ensuring
that all patient care within the multi-disciplinary team is
based on research.
Be an accessible, approachable member of the team as a
first point of contact for patient and families.
We are one of the biggest NHS trusts in the country, incorporating the General, Glenfield and Royal infirmary Hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the university of Leicester and Demontfort University providing world class teaching to nuture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our Purpose is to provide Caring at its best and our staff have helped us create a set of values that embody who we are and what we're here to do. They are-
. We focus on what matters most
.We treat others how we would like to be treated
.We are passionate and creative in our work
.We do what we say we are going to do
.We are one team and we work best when we work together
Our patients are at the heart of all we do and we believe that caring at its best is not just about the treatments and services we provide, but about giving our patients the best possible experience.
- To liaise with families in person, by telephone, email and in writing as appropriate in relation to aspects of care, which have been pre determined.
- To maintain accurate record-keeping on databases and in medical notes of liaison with families; patients; schools or other children’s care providers and Primary Care Teams.
- To undertake home visits when required to support families.
- To organise equipment required at home for families.
- To take an active role in supporting families face to face and with the use of technologies.
- To organise and display patient information and health promotion boards
- Arrange and obtain blood samples when required
- To undertake community/ home visits as required either on their own or jointly alongside the team to cover both schools teaching to staff and / or patients in their home / school as needed.
- To refer any patient concerns to the Paediatric Rheumatology team.
- Act as the patient’s advocate ensuring that their best interests are met.
- Have a thorough and up to date understanding of safeguarding children and young people.
- Undertake clinical observations and procedures (weight/ height, blood pressure, and urinalysis) within theoutpatient setting, and report appropriately.
- Support the organising of patient investigations and monitoring, reminding families to attend.
- Communicate with and provide support for children, young people and their families and other agencies such as education and social care.
- To access charities to support families as appropriate.
- Actively participate in the Paediatric Rheumatology Nurse Network
- To collate the information required for new patients as identified by the team.
- To ensure that new patients are provided with relevant information
- To print/post information to families as required.
- Order and organise patient information
- Organise appointments for children requiring day-care treatment
- To maintain accurate records of all contacts made with the child and family), which should be available to colleagues, senior nursing/medical staff. Records should reflect the present condition and progress of the child.
- To assist with audits, research and patient satisfaction questionnaires identified by the Paediatric Rheumatology Team.
- Be actively involved in data collection for the service alongside the lead Nurse to support the development of the Paediatric Rheumatology service.
- To carry out photocopying, make telephone calls and take messages as required.
- To help organise training sessions.
- Accurately record patient activity on currently used systems (i.e. Patient Centre)
- Complete patient information forms required for Homecare companies.Governance
- Undertake only those duties and delegated tasks and treatments within own limitations, level of competence, skill and training.
- Assist in the delivery of direct and indirect care within Directorate, Trust, local and nationally agreed protocols and policies.
- Assist with the collection of simple data for audit/research and other purposes as delegated by the Registered Nurse/Health Care Professional/Multi-Disciplinary Team.
- Contribute to the management of risk through assessment processes to ensure that risks are reduced at all times to the lowest minimal levels.
- Adheres to Trust policies, procedures and guidelines and promotes the compliance of others.Patient/Customer Service
- Promote the philosophy of patient centred care and establish and maintain a supportive relationship with the patient and their family at all times.
- Promote patient and public involvement and enhancing their experience
- Raise the profile of patient and public involvement by embedding this within own sphere of practice.
- assist with providing, specialist advice and support across the whole spectrum of the service, under supervision on the specialist nurses for the service
- Demonstrate in depth specialist knowledge, skills and innovative practice in the specialist area, ensuring the delivery of appropriate evidence-based care.
- Assist the service by participating in research and benchmarking activities to ensure effective safe and evidence-based practice.
- Promote and encourage nursing practice research in all relevant clinical areas supporting the UHL Non-Medical research strategy.
