Outpatient Receptionist Nottingham
Job description
Band 2 Main area Haematology Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 164-5700056 Site City Hospital Town Nottingham Salary £22,383 per annum Salary period Yearly Closing 30/10/2023 23:59 Job overview We currently have a vacancy for a receptionist/admin support post in Clinical Haematology Outpatients Department working at City Campus. We are looking for a full time receptionist . We are looking for enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment. The applicants should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holders should also be able to prioritise and work well as members of a team, use their own initiative, maintaining accuracy with both verbal and written communication. Main duties of the job In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert The role entails managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care for patients in hospital. For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player. Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS and NOTIS would be a distinct advantage. Working for our organisation The Outpatient reception is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere. Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients. Detailed job description and main responsibilities The successful candidates need to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department and will also act as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided. Person specification Planning & organisation skills Essential criteria Able to organise own workload following period of induction. Flexible hours of working. Desirable criteria The ability to pass on information accurately to registered staff. Experience Essential criteria Experience of reception work. Admin experiance Desirable criteria Experience of working in a busy, challenging and every changing environment. knowledge of hospital IT systems, e.g. Medway PAS, Notis. communication & relationship Essential criteria Good communication skills with both adults and children. Excellent telephone manner. Good understanding of confidentiality. Desirable criteria to have experience of working in a team. Training and Qualifications Essential criteria Experience of Microsoft packages Desirable criteria 5 GCSE A-C passes including English and Maths or equivalent ___________________________________________________________________________________ Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms. Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly. Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications Salary: The quoted salary will be on a pro rata basis for part time workers. Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted. At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification. International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad. ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation. Consent: Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH. Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
