ICT Support Technician Chard, England
Job description
THE OPPORTUNITY
ICT Support Technician – Required as soon as possible
Hours – 37 hours per week – Monday to Friday, All Year round
PLEASE NOTE DUE TO OUR SAFEGUARDING REQUIREMENTS WE CAN ONLY ACCEPT APPLICATIONS VIA HOLYROOD ACADEMY WEBSITE VACANCY PAGE
Main Job Purpose
To check and maintain the school’s ICT resource for safe, effective use by students and staff.
To keep appropriate working records of hardware and applications, and of support requests and actions taken.
To implement procedures and provide technical support in line with the school’s ICT support service definition.
To support and advise students and staff in the appropriate use of ICT.
See the Job Description for a full breakdown of the role and responsibilities.
The closing date for this post is 9am on Tuesday 14th March 2023 and interviews will take place on Tuesday 21st March 2023
Post ICT Support Assistant
Grade/salary SCC Grade 13 pt 6 - 11
£21,968 - £24,054
Hours 37 hours per week, Monday to Friday All Year round
Responsible to Trust IT Manager
RESPONSIBILITIES:
MAIN DUTIES/KEY TASKS
1. To ensure the Academy’s ICT problems and queries are dealt with promptly and effectively.
2. To ensure that the ICT facilities are set up in time for each class, lesson, or educational session.
3. To respond quickly and effectively to queries and request for help from teachers, and support staff.
4. To keep abreast of new developments in ICT, especially those relating to education.
5. To ensure adequate measures are taken or in place to prevent damage and corruption to operational software, applications, and data.
6. To ensure adequate measures are in place and are maintained to ensure compliance with all Safeguarding requirements, including controlling access to unsuitable material etc.
7. To ensure relevant updates and patches are applied to devices, software and server infrastructure, as required.
8. To ensure requests for information and reports are responded to effectively.
9. To maintain adequate stocks of ICT components, spares, and consumables.
10. To resolve problems relating but not limited to Network infrastructure, Servers,
Windows and Mac devices, Printers, Telephone, CCTV, IT hardware, and software.
11. To implement and promote the Trust and Academy’s policies and procedures relating to all areas of employment and service delivery.
12. To undertake any reasonable tasks as directed by the School Business Manager or
Trust IT Manager.
RESPONSIBILITIES AND OBJECTIVES
1. Maintains and sets up ICT equipment and facilities for classrooms, large group areas and admin areas
2. Supports teachers and students in educational sessions and assists/instructs them in their use of software and hardware where possible.
3. Assist with the identification, and resolution, of any ICT problems faced by teaching and support staff.
4. Oversees the inventory, maintenance and repair of ICT equipment, software, etc. new/changed ICT facilities.
5. Liaises with Trust Central IT team and other third parties where necessary to resolve problems or when planning new /changed ICT facilities
6. Assists with ensuring adequate arrangements exist for the security of data, systems, and hardware.
7. Maintains records and provide information for the Trust IT Manager.
8. Provides instructions, training, and advice on ICT equipment and software to teaching and support staff.
9. Undertakes research on the cost of replacement software and hardware items.
10. Undertake research on emerging education IT trends and recommendations on its implementations.
11. Recommends the best way to resolve ICT problems that occur.
12. Assists with recording all ICT inventory records for hardware, software, e.g. user details serial, product Nos, licences, renewal details, etc.
13. Assists Trust IT Manager with major changes and implementations.
14. Assists with the safe storage and accessibility of every type of hardware and software equipment.
Safeguarding
- Attend all safeguarding training as directed.
- Follow Trust procedures and report any concerns to the relevant DSL
Data Protection
Ensure that legislation and Trust policies and procedures relating to confidentiality and data protection are adhered to.
Special Factors
This role may involve some traveling between schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of your normal working location, will be as per the Trust’s travel policy.
The post-holder will support the achievement of the Trust’s objectives by working proactively with colleagues on projects or activities outside their direct area of responsibility, as required.
The post-holder is expected to familiarise themselves with and adhere to all relevant Trust and
Policies and Procedures including Health and Safety and Data Protection requirements and to be aware of and assume the appropriate level of responsibility for safeguarding and promoting the welfare of children and to report any concerns in accordance with the Trust’s safeguarding policies.
As this post meets the requirements in respect of exempted questions under the
Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands, or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post.
This job description sets out the duties and responsibilities of the post at the time when it was
drawn up. Such duties and responsibilities may vary from time to time without changing the
general character of the duties or the level of responsibility entailed.
The Trust seeks to promote the employment of disabled people and will make any adjustments
considered reasonable to the above duties under the terms of the Equality Act 2010 to
accommodate a suitable disabled candidate.
Employee Signature: ……………………………………….
Date: …………… ……………………
PERSON SPECIFICATION – ICT Support Technician
Essential Desirable Assessed via
Education/Qualifications
Numeracy, literacy, and ICT skills equivalent to √ Application
Level 2 or above.
Some experience with IT/word processing and √ Application willing to obtain additional training/qualifications as necessary
Up-to-date knowledge of PC and network √ Application operating systems and software.
A relevant ICT qualification. √ Application
Experience
Experience in using & supporting PC-based √ Application software, e.g. MS Office365.
Experience of troubleshooting and resolving ICT √ Application/Interview problems
Experience in using Education specific software √ Application
Skills and Knowledge
Appreciation of necessity for confidentiality and √ Application/ integrity and an understanding of GDPR and data Interview protection
Understanding of relevant policies/code of √ Interview practice and awareness of relevant legislation around attendance
Ability to relate well to young people and adults. √ Interview
Good oral and written communication skills. √ Application/Interview
Effective time management. √ Application/Referen ce
Effective and efficient organisation and √ Application/Interview administrative skills.
Committed to continual personal and √ Application/Interview professional development.
Personal Qualities
A commitment to maximising the academic, Interview personal, social, and emotional development of √ all students.
Positive role model, demonstrating self- √ Interview motivation and excellent interpersonal skills
Work constructively as part of a team. √ Interview/Reference
Willing to work within organisational procedures, √ Interview processes and to meet required standards for the role.
Be resilient and demonstrates ability to work well √ Interview under pressure.
Able to adopt a flexible working practice. √ Interview
Excellent record of attendance and punctuality. √ Interview/Reference
Job Types: Full-time, Permanent
Salary: From £21,968.00 per year
Benefits:
- Company pension
- Gym membership
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
Application deadline: 14/03/2023
Reference ID: ICTSupport202303
