Outbound Customer Service Handler's Remote
Job description
We have an exciting opportunity for multiple Outbound Customer Service Handler's to join our team working remotely, on a full-time 6 month tempoary position.
Inspired Schools Online is part of the Inspired Education Group. Inspired is a leading global premium schools’ group, offering excellence in Kindergarten to Year 13 education to over 50,000 students. Its international network of 70 schools, across 20 countries on 5 continents, delivers proven best practice from every corner of the globe - to ensure learning is world class.
Inspired students benefit from this unique global connectivity, in schools that are anchored in their local community. With a holistic curriculum focus on the three pillars of academic excellence, sport and performing arts, the unique individuality of every student is unlocked, giving Inspired students transformative opportunities to achieve their full potential and to flourish.
About the Outbound Customer Service Handler role:
The Outbound Customer Service Handler and the team are focused on sales and customer engagement within our King’s Interhigh School. It is multi-channel as customers can contact us via multiple different mediums.
Prospective customers looking to broaden their understanding of Online Learning/joining Kings InterHigh can book in calls with the team or send contact forms via the website for written communication.
The objective is to be able to convert a high percentage of customers into the school through the multiple channels providing them with all the information they need to make an informed decision about their children’s education.
Key responsibilities of our Outbound Customer Service Handler:
- Being the first point of contact for new customers
- Being responsible for assisting prospective customers with their queries until they register for the school
- Covering multiple channels for lead generation and conversion
- Actively participating in Open Events and other lead generating activities
- Keeping up to date with Education developments within the company, to ensure the most accurate information is shared with prospective parents
What we are looking for in our Outbound Customer Service Handler:
- Ideally qualified up to degree level.
- Specific administration qualifications would be an advantage
- Have excellent written and verbal communication skills
- Highly computer literate with strong system skills
- Excellent Customer Service and sales skills
- Ability to work as a team and individually
- Ability to manage your own workload effectively
- Capable of working effectively in dynamic and changing environments
- Experience of working in a customer service/sales environment
- Knowledge of the education sector would be an advantage
- A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture
- Considerable interpersonal skills with the ability to form good relationships
- The ability to work independently where necessary but in a collaborative team environment where appropriate
- The ambition to place Inspired Education’s offering at the forefront of the marketplace
Benefits of joining our team:
- 25 Days Holiday plus Bank Holidays
- A Company Pension
- Life Cover
- Employee Cash Plan Programme
- Employee Discount Programme
Please click ‘apply’ today to join the Inspired Education Group as our Outbound Customer Service Handler and be a key part of its growth as the company changes the face of education worldwide – we would love to hear from you.
SAFEGUARDING
Inspired Education is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.
