Job description

An exciting opportunity has risen to join a leading provider of homecare and support services to older adults in the area. We are seeking a permanent Out of Office Coordinator to work as part of our On-call Emergency Team. The ideal candidate will have an excellent telephone manner, good computer skills and the ability of recording and reporting.

The On-call service is a vital part of the service as it enables carers, service users, families and other stakeholders to reach and receive assistance whenever the office is closed. The Out of Office Coordinator requires to be an excellent communicator, resourceful, extremely responsible, keen problem solver with sound judgment who has the ability to take and relay information accurately, deal with emergencies effectively, resolve issues and have the flexibility to respond to a range of queries that arise.

What would you be doing?
The overall aim of the On-call Officer is to provide an emergency telephone response outside of office hours every week inclusive of weekends.

You will be helping our care workers remotely who will be visiting vulnerable adults in their own homes. Your duties will include:

• Managing the out-of-hours telephone line
• Responding to queries from service users, carers, relatives, and other stakeholders
• To liaise with health care professionals and family members to ensure clients are supported to remain independent
• Helping staff have access to information to ensure they can effectively support clients during care visits
• Re-allocating scheduled visits if a staff member is off sick or not able to work
• Using our systems to ensure that clients receive care at the right time by the right person
• To provide remote support when clients are feeling unwell and liaise with GPs and the emergency services
• To update family members on the client’s welfare
• Develop and maintain effective working relationships with the Registered Manager/ Managing Director.
• Completing reports at the end of the shift

ESSENTIAL ATTRIBUTES:

• Reliable.
• An excellent communicator.
• Effective decision-maker.
• Sound judgment.
• Ability to listen.
• Strong problem-solving skills and ability to think quickly on one’s feet.
• Proactive and resourceful.
• Impeccable attention to detail.
• Strong interpersonal and customer service skills.
• A team player.
• Ability to take initiative.
• High integrity.
• Flexible.

HOURS AND DAYS

The role is based from home and we are looking for someone that is available to work the following shifts:

Monday – Friday: 40 HOURS

AM: 06:00- 09:15

PM: 16:45 – 22:30

All inclusive of breaks

Salary: £39,488.80 per annum inclusive 5 days of NMW

Saturday – Sunday: 16.5 HOURS

AM: 06:00 – 14:25

PM: 14:25 – 22:30

All inclusive of breaks

Salary: £12,492.48 per annum

BENEFITS:

• Work from home
• NHS discounts

Job Types: Part-time, Permanent

Salary: Up to £15,994.16 per year

Benefits:

• Company pension

Application question(s):

• Do you have on call experience?
• Do you have coordinating experience?
• Do you have reporting writing experience?
• Do you have experience using Access Workspace (PeoplePlanner/Care Planning)?

Work Location: Remote

Application deadline: 04/09/2023