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Position Details

Academic Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,506 to £27,399, with potential progression once in post to £31,718

Band 500

Full Time, Fixed Term contract up to December 2023

Closing date: 31st July 2023

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Role Summary

This is an exciting opportunity for someone looking to build a career in communications. The role of Student Communications Graduate Intern will support the development and delivery of student communications at the University of Birmingham. This role reports into the Student Communications Officer as part of the team responsible for communicating to students at the University. The role is broad and uses a range of channels including but not limited to, digital communications, print/publicity marketing, social media, and events support, within a coordinated communications community.

A relevant communications-based experience (it doesn’t have to be from a professional setting) is a plus, and ideally a demonstrable background in successfully building relationships with people at all levels.

A flexible combination of administrative and project-based support is required together with an organised and pro-active approach. Excellent communication skills (written and verbal) and an ability to use social media effectively and creatively in support of the work of the communications team are also required.

This role is based in the Student Services Division, part of Academic Services, which is at the heart of education and research endeavour at the University. The remit of this role is across the whole organisation - you will play an important role in the University’s student communications community and will work closely with colleagues in other key teams.

Main Duties

• Supporting the development and delivery of multi-channel communication activities to the student community.
• Coordination of communications briefings, web pages, newsletters and social media campaigns, as appropriate. Including copywriting content for student audience.
• Providing day-to-day support to the Student Communications team.
• The production of print and digital promotional materials and information.
• Utilising social media in appropriate circumstances to target key audiences.
• To write copy and source photography for news feeds and campaigns.
• To utilise content management systems for the MyUoB student app and student intranet.
• Providing a primary point of contact for the team.
• To use a CRM system to effectively target key messages to students and support email campaigns and our regular student e-newsletter.
• Proactively identifying creative internal communications opportunities and helping to
• Working with colleagues across the institution and encouraging the sharing of ideas and best practice.
• Undertaking administrative activities to support the work of the role, these will include keeping project documentation and undertaking finance activity (e.g. raising purchase orders).
• To brief in and undertake simple graphic design projects and video projects as required.
• To supervise student workers or volunteers on specific communications projects.
• Support the team in creating regular analytics and evaluation of our student communications.

Person Specification

Essential Criteria:

• Must be a recent University of Birmingham graduate.
• Relevant degree or other marketing/communications-based qualifications would be ideal.
• An interest in the communications profession, and a willingness to develop and learn new skills through professional development and training.
• A clear and demonstrable understanding about the nature of the diverse student community at the University of Birmingham; showing an awareness of our student demographics and understanding of the requirements of the student community at the University of Birmingham.
• Knowledge of emerging social media trends and experience of utilising these channels within a communications or marketing role.
• Proficient in the use of Microsoft Office applications and demonstrable ability to pick up and use new software.
• Significant experience of copywriting, proofreading and content editing with clear evidence of delivering communications campaigns and/or marketing outputs.
• Excellent interpersonal, organisational, spoken and written communication skills to deal effectively, confidently and appropriately with students and staff at all levels.
• Experience of delivering an effective, high quality customer orientated service, demonstrating a proactive approach to service improvements.
• Ability to prioritise workload and anticipate problems, to progress work thoroughly and reliably sometimes under pressure and to tight deadlines, without reference to others.
• High levels of attention to detail.
• An effective team player who can demonstrate that they have not only worked successfully as part of a team, but that they are able to self-direct workload and priorities.
• Flexibility to work out of hours, on occasion, as required.

Desirable Criteria:

• Experience of stakeholder communications or marketing within a large complex organisation; ideally having experience of student communications within an educational organisation such as Higher Education.
• Experience of working with Content Management Systems (CMS).
• Experience of using a Customer Relationships Management (CRM) system.
• Experience of graphical design packages and associated technologies (e.g. Adobe software).
• Experience of video production.
• Experience of using digital analytics or communications evaluation techniques.
  

Informal enquires to Yvonne Mullan-Evans, email: [email protected]

View our staff values and behaviours here

Valuing excellence, sustaining investment

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working .