Job description
About The Role
• To provide professional operational direction, which supports the business in delivering efficiently and effectively its commitments to our clients in the provision of a service completed to a high standard within the agreed budget and service levels.
• To have responsibility for the success and safe running of the contract and to ensure that the team is always operating in a safe environment for themselves, OCS colleagues, our client, members of the public and supply partners.
• Monitor and report on the quality and financial performance of the services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client
• Must have the ability to work as part of a busy team, self-start and achieve common goals and business strategies.
• To ensure that the operational team is recruited, trained and retained thus ensuring the highest level of goodwill and motivation towards the company and customers is attained.
- To ensure compliance with company’s and client’s policies and procedures. To deal with all Employee Relations
- Strong communication and interpersonal skills of leadership quality.
- Influencer/Facilitator.
Health & Safety Purpose:
About Us
At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.