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Here at OCS we currently have an opportunity for a Operational Support Manager to join our incredible team. This is a great opportunity for a customer focused individual to join a world leading soft facilities management company, which can offer unrivalled opportunities for career progression.

Main Duties & Responsibilities of the Role

• To provide professional operational direction, which supports the business in delivering efficiently and effectively its commitments to our clients in the provision of a service completed to a high standard within the agreed budget and service levels.

• Management of contract change including costing for new work variations and any project work. Working with Domestic Manager, conduct regular walk-rounds of the site, produce accurate monthly financial reports for recharging additional works.
• To have responsibility for the success and safe running of the contract and to ensure that the team is always operating in a safe environment for themselves, OCS colleagues, our client, members of the public and supply partners.
• Monitor and report on the quality and financial performance of the services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client
• Must have the ability to work as part of a busy team, self-start and achieve common goals and business strategies.
• To ensure that the operational team is recruited, trained and retained thus ensuring the highest level of goodwill and motivation towards the company and customers is attained.

• To ensure that the operational team is `fit for purpose’ and that his/her direct reports are given clear instruction and guidance regarding what is expected and that this is communicated down the line.

issues as they arrive in an efficient timely manner seeking advice as necessary.

• Strong communication and interpersonal skills of leadership quality.

• Influencer/Facilitator.

Health & Safety Purpose:

• To take a direct interest and management responsibility in the health and safety of yourself and others who may be affected by your work activities.

• Manage the health and safety performance of your teams and take appropriate investigative action and disciplinary

action (if required) for any breaches in accordance with Company Procedures or health and safety legislation