Operations Specialist

Operations Specialist London, England

Farewill
Full Time London, England 30000 GBP ANNUAL Today
Job description

About us
Dealing with death is hard, and here at Farewill we are on a mission to change that. We use technology to seamlessly connect beautifully designed online experiences with world-class human support that makes every death a simple, affordable, brighter goodbye. We started in December 2016 when we launched our online wills business. Since then we’ve launched our probate and funeral businesses, raised £700m+ in pledged income for Charities, built a team of 70 Farewillians, and raised capital from some brilliant investors. We’ve won a tonne of awards and have through-the-roof NPS & Trustpilot scores.

The Role
We’re the fastest-growing company in the UK end-of-life sector, now looking to revolutionise the funeral industry.

We’re looking for an Operations Specialist to join us across our growing Funerals product at Farewill. This role is a unique opportunity to support families at the most difficult time and really make a difference to how they remember this important moment in their lives.

A flavour of what you’ll be doing:

  • Gaining an intimate knowledge of the funerals product, and our policies, as well as a wider knowledge of our other products (wills and probate).
  • Supporting people through the funerals journey.
  • Working with our partners to facilitate funeral arrangements and provide timely updates to our customers.
  • Supporting our sales team in speaking to prospective customers to explain our offering when needed.
  • Being our customers’ key point of contact to collect their information, address their concerns and keep them updated via phone and email.
  • Being the voice of the customer - internally championing what is important to our customers.
  • Working as part of a small team to drive real impact and change - we’re always seeking to learn and develop our practices and proposition.

In the interview we’re looking for evidence of:

  • Exceptional attention to detail. Ensuring that nothing falls through the cracks is critical to taking care of our customers.
  • Excellent verbal and written communication skills. Specifically a great phone manner, able to comfort and deal with grieving families calmly, kindly and sensitively, but also practically.
  • Empathy in the way you think about and communicate with our customers and wider team.
  • The ability to quickly master internal tools. Changing ways of working quickly and regularly won’t faze you.
  • A sense of ownership of problems that arise would be nice.
  • We’re a small team so being a great team-player is a big plus.
  • We’re also a fast paced start-up and we’re looking for someone with the potential to grow within the company over time and have an impact on what we do and why. A certain level of comfort looking at data as a way to justify new ideas would be a bonus.

Work Schedule

  • Hours: 45 hours a week
  • Working Days: Monday - FridayStart/
  • Finish Time: 09:00 - 18:00 (1 hour lunch break)
  • Hybrid - In the office 1-2 days a week

Benefits

  • £30,000 per annum salary
  • Generous stock options
  • Cyclescheme and Santander cycles membership
  • 28 days annual leave plus the usual public holidays
  • Personal development budget of up to 3 days and £1000 per year
  • Quarterly team socials
  • Flexible working - you can choose when you start and end your day, and which days you come into the office

Operations Specialist
Farewill

www.farewill.com
London, United Kingdom
Daniel Garrett
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Legal
Legal
2015
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