Position

POSITION: OPERATIONS SPECIALIST - ALLOCATION AND FREE GOODS
DEPARTMENT: Operations
LOCATION: Hersham Office

PURPOSE OF THE ROLE
To work closely with the Marketing and Supply teams to ensure all Launch and Sample orders are managed and processed on time within agreed SLAs.

MAIN RESPONSIBILITIES
Launch Management POSM/Free Goods Orders

To be the main point of contact for UK and EIRE launch and order planning for POSM and free goods
To help ensure the successful implementation of all launch activities so that all on counter dates are met
Monitoring Aurora to ensure Launches are processed in line with on counter dates
Work closely with the Supply team to ensure orders and matrixes are uploaded into Aurora in the agreed time frame
To clearly communicate the status of, and manage solutions for, launch management, distribution management, shortage reports, and any logistical constraints for POSM
Any ad-hoc duties as required

Account Management

Manage POSM/Free Goods fulfilment within PCD and communicate to relevant stakeholders
Create and maintain yearly launch tracker to present to relevant stakeholders
Develop internal relationships within brands to maintain the role of a trusted partner and ensure operational excellence
Respond to all queries and issues related to POSM/free goods post fulfilment
To clearly communicate the status of and manage all POSM/free goods launch orders internally and externally to retailers
To exclusively manage all Ireland based retail and POSM orders

Logistics Management

Coordinate shipping requests with distribution Milton Keynes
Act as a liaison between distribution centre in Milton Keynes, transport partners, the customer and Supply and marketing teams
Prepare all operational reports concerning demand activities for Launch orders
To communicate the order flow status to the customer and subsequently onto all relevant business stakeholders as necessary

Internal Collaboration

Work in tandem with the wider operational team to ensure information is captured and passed onto the relevant team member in a timely fashion
Actively participate in daily, weekly and monthly team meetings to maintain good communication within the department

Profile

PERSONAL SPECIFICATION

Key Competencies

Excellent written and verbal communication skills
Action orientated and proactive
Results driven
Ability to prioritise, and effective time management skills
Adaptable, with great problem solving skills
Quick thinking, supportive and calm under pressure
2-3 years customer service experience in a fast paced environment

Technical skills

Proficient in Microsoft applications (Word, Excel, PowerPoint)
Proficient in SAP
French or Italian language skills advantageous

Additional information

POSITION WITHIN THE ORGANISATION
Reports To: Senior Operations Specialist - Retail

Internal:
Sales – PCD
Marketing – PCD
SSC – Operations
SSC – Finance
IT Team

External:
Logistic Suppliers
Customers – Internal and Retail
Key Competencies