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Job description

Job Summary:

To provide support to health care professionals within the multi-disciplinary team by performing functions under the guidance of the clinician to whom they are assigned.

Key Responsibilities:

• To receive all visitors of the Urgent Treatment Centre with courtesy and efficiency, directingthem as appropriate and acting as a focal point for enquiries.
• To book patients in as required in the appropriate IT system • Book x-ray appointments for patients requiring an x-ray on PAS system
• Book other appointments as requested by the doctor or nurse. • Directing calls to appropriate extensions, dealing with telephone enquiries and recording
• To support patients to make appointments with own GP practice when appropriate.
• To support non-registered patients to register with a GP locally.
• Assist the urgent care centre to achieve both local and national agreed targets.
• Support the urgent care centre in the reduction of patients presenting at emergency
• Assist with all aspects of patient care following instruction from and under supervision of the assigned clinician
• Moving and handling of patients using appropriate techniques acquired from training
• Assemble procedure trolleys as required
• Have oversight of the medical equipment used at the Urgent Treatment Centre, for instance organising replacements and calibration
• Ensure all appropriate stores are available and restocked
• Report all adverse signs, symptoms and observations to the clinician responsible for the patient
• Demonstrate basic life support skills after training

Experience

• Must Have Previous NHS or Public Sector environment experience
• Knowledge of healthcare computer systems, for example Adastra and PIMMS
• Demonstrable experience of working in a reception/administrative environment and working with computerised data systems
• Demonstratable experience of working in an HCA position within a healthcare environment
• Previous experience of effective team working
• Experience using filing systems

Skills and Qualifications

• Good general education, educated to NVQ level 3 or equivalent
• Working knowledge of Microsoft Office including Word, Excel and Outlook
• Knowledge of medical terminology

To be a healthcare assistant, you'll need to be

• caring and kind
• cheerful and friendly
• willing to be hands-on with patients
• willing to do personal care tasks (washing, toileting, etc)
• able to follow instructions and procedures
• able to work in a team but use their own initiative

You'll also need

• communication skills, including listening
• organisation skills
• observational skills

Job Types: Full-time, Part-time
Part-time hours: 40 per week

Salary: £20.00-£29.00 per hour

Benefits:

• Company pension
• Flexitime
• Referral programme
• Work from home

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Flexitime
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Orpington: reliably commute or plan to relocate before starting work (required)

Education:

• Certificate of Higher Education (required)

Experience:

• NHS Urgent Care: 1 year (required)

Licence/Certification:

• NVQ L3 (required)

Work Location: In person