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Sales Administrator

VN575

GBP 23,000 - GBP 26,000

Permanent

Full Time

Good Energy helps customers generate, share, store, use and travel with clean power. Our aim is to help one million homes and businesses cut their carbon by 2025. We are developing smart services to support customers to do more with their renewable energy.

We supply truly renewable electricity sourced from over 1,700 generators across the UK. Our tariffs are independently certified with the Uswitch Green Tariff Gold Standard and we are accredited as an Eco Provider by Which?

Now we’re in an exciting period of significant growth and development, after recently expanding our business to provide energy services, including installing heat pumps and solar panels.

We’re also a major investor in Zap-Map, the UK’s go-to electric vehicle charging app with more than half a million registered users.

Our customer service is rated ‘excellent’ on TrustPilot and according to Best Companies, we’re a ‘World Class’ employer — in the top 100 best large companies to work for in the country.

If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive, then we want to hear from you. Let’s power a cleaner, greener future together.

We have an exciting opportunity for a driven administrator to join our sales team at Good Energy Works. You’ll provide administrative support for the sales of Air Source Heat Pumps installations into domestic customers homes and play a key role in ensuring we manage all customer contact from processing new enquiries, compiling sales proposals and sending contracts to customers.

Accountabilities:

Administration of systems, including adding new enquiries and completing viability checks for customers.

Compiling data to create new customer proposals and ensuring accuracy of information before uploading to the system.

Creating customer contracts from templates and sending to customers.

Collate various documentation throughout the customer journey to ensure our internal processes, industry and regulatory requirements are managed effectively.

Develop knowledge of CRM and other business systems, with the goal of becoming a superuser.

Support managers and stakeholders by producing reports and data when required.

Identify opportunities to improve efficiencies within processes, discuss and agree change implementations with relevant stakeholders.

Communicate and collaborate effectively with all internal and external stakeholders.

When needed, communicate with customers via email, calls or video meetings.

Support the business by completing any additional tasks and duties as required, covering for other members of the team during absence.

We’re looking for an experienced customer service professional, who has excellent organisational skills as well as experience of diary scheduling. With outstanding communication, both written and verbal, you’ll be passionate about embracing change and thrive when working in a fast-paced environment.

So, if you’re a driven and self-motivated individual, with an eye for detail, who keeps the customer at the heart of everything you do, then we want to hear from you.

Essential:

A strong sense of ownership and outstanding attention to detail.

Knowledge and experience of working with Microsoft applications, including Word, Excel and Outlook.

Drive and determination to work independently with the self-motivation to ensure quality consistently, as well as managing workloads and meeting daily basis.

Comfortable and confident working with numbers, with a diligence to ensure the accuracy of data.

Desirables:

Experience of working remotely.

Experience in a direct-to-consumer sales administration role, with a complex and technical solution.

Knowledge of CRM systems, alongside other commonly used business software.

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from people across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities or sexual orientations.

We can offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like to discuss anything, please let our team know.

Here’s a sample of the benefits we offer. Check out our careers page for more.

25 days plus bank holidays, a day off for your birthday, the option to buy more twice a year and additional days off for long service.

£500 annual Remote working allowance – supporting the costs of working from home

£500 annual Travel allowance – supporting with any travel to the office

Active personal development community, with a £500 annual learning and development allowance

Enhanced maternity, paternity, and shared parental leave, with family friendly return to work coaching

Healthcare cashback plan for support with everyday health costs

Our office is based in Chippenham, Wiltshire - just a two-minute walk from the train station, with fast connections to Bath, Bristol, Swindon and the surrounding areas.

Flexibility and work-life balance are really important to us. We offer hybrid and remote working and aim for one team anchor collaboration day in the office per week, month, or quarter (dependent on how far afield you live).

13 Aug 2023