Operations Manager - Guildford & Portsmouth Guildford, England
Job description
Contract Type:
RegularAbout Autoglass® and Laddaw®
We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.
Making a Difference Together.
As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.
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Being an Operations People Leader for Autoglass® is all about delivering excellence in customer service through leading a team of Technicians and support roles. Ensuring our Technical Superiority shines through, delivering a quality finish for every customer.
- Engage and inspire your people ensuring they have the best possible people experience, training and development plans are provided, they are supported and mentored and feel invested in, so they stay with the business.
- Maintain alignment with our growth plans by ensuring that recruitment is proactive against attrition, and that optimum head count is maintained at all times.
- Inspire and engage your team to deliver excellence in customer service. Listen to feedback from customers and take appropriate action to drive improvements.
- Create a diverse, inclusive, and equitable culture where our people have opportunities to develop themselves and to give back to our communities.
- Promote a zero harm culture by ensuring strict adherence to our Health, Safety and Well Being strategy, living and breathing it day to day.
- Ensure Audit requirements and Standards are maintained at all times, utilising effective methodologies for exandle, Gemba Kaizen, Walking the Customer Journey, Self-Audits and best practice sharing
- To be fully accountable for process related activity, assets and Cost Control.
- To promote our Responsible Business Strategies and ensure your people have the time to Give Back to their communities.
- Promote an environment where Talent and Succession Planning and Personal Growth are talked about regularly and evidenced every day
- Promote our technical superiority by ensuring all of our technicians follow the appropriate Training and Development Journey, that their skill level is maintained to ensure that our high standards and quality finish are met at all times.
- To ensure that all targets and results are effectively communicated and that all team members are aware of, understand, and are working to meet or exceed agreed targets and KPIs.
- Collaborate effectively with the Resource Optimisation team and peers to ensure that Capacity Plan is implemented effectively, flexibly, supporting other districts and regions whenever possible to maintain high performing customer KPI’s eg TTS, NPS
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Accessibility: We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at recruitment#64;belronuk.com.
