Customer Service Assistant Newcastle upon Tyne, England
Job description
ABOUT US
Tyneside Cinema is the North East’s leading independent cinema and digital arts venue located in the heart of Newcastle upon Tyne where it provides a welcoming space for people from all walks of life to come together. Our venue offers four screens, displaying a vast programme of films from all over the world; an award-winning learning programme which creates space for young people and adults to develop their skills and gives artists space to practice their craft; and three public bar, dining and café spaces which offer a place for film and food lovers to socialise. Tyneside Cinema is a community, with film at the heart of everything we do. We believe in the power of film to facilitate empathy; as a way to challenge and transport us through the stories of lives we haven’t led, into places we’ve never been. In the setting of our beautiful 1930’s newsreel theatre, we hope to create a space that reflects this potential in film to engage and relate new ideas, experiences and stories.
ABOUT THE ROLE
Customer Service Assistants are custodians and guardians of outstanding customer service for all guests of Tyneside Cinema. You will support our guests when buying tickets at the Box Office or snacks at our concession stands, as well as seeing them into our screens and ensuring our venue is clean and well presented.
Key Duties and Responsibilities
- Work collaboratively across all venues to ensure that our guests have the best film and arts experience
- Encourage guests to engage with the full Tyneside Cinema offer Have full product knowledge of the offer across all venues
- Confidently drive sales at every opportunity
- Serve food and beverages to guests to the highest standard
- Ensure that the venue is spotless at all times
- Take excellent care of the building and adhere to Cinema health, safety and hygiene standards
- Ensure accurate and safe cash handling
- Any other duties as reasonably requested by a Line Manager
Person Specification
Essential Criteria
- Customer service
- Teamworking
- Literate and numerate
- Ability to process basic transactions using a till system
Desirable Criteria
- Experience of working in a fast-paced environment
- Experience using systems such as Tevalis and Spektrix.
- Ability to work flexibly Able to learn new processes
- Genuine interest in film, arts and culture
Role Dimensions
- Customer Service Assistants
- Reporting To: Assistant Operations Manager
- Salary: £10.90 per hour
- Tenure: Permanent, 12 hours per week.
- Holiday: 33 days per annum including bank holidays
EMPLOYEE BENEFITS
We want to support your love for film and enable you to experience our amazing food and beverage venues. To do this we have an excellent staff discount scheme that we hope you will utilise to enjoy all we have to offer.
Cinema
- Unlimited free tickets for personal use
- 12 additional complimentary tickets every 3 months for your friends/family
Hospitality
- 50% off all food and soft drinks from our hospitality venues for personal consumption across the venue during your working day
- 25% off all food and soft drinks from our hospitality venues and cinema kiosks at all other times for you and your friends/family when visiting together
Staff Screenings
The cinema hosts monthly staff screenings that all staff are encouraged to attend, mainly comprised of previews of new release titles due to be included in the cinema’s upcoming programme
Job Types: Permanent, Part-time
Part-time hours: 12 per week
Salary: £10.90 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Sick pay
Schedule:
- Weekend availability
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 06/10/2023
