Operations Manager (General) Edinburgh, Scotland
Job description
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
This is an exciting and important time to be joining us at Crisis! We work with thousands of people across England, Scotland and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one-to-one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.
Hours: 35 Per Week
Location: Based in our Skylight Edinburgh office
About the role
As Operations Manager - General, you will play an important part in supporting Crisis’s mission of ending homelessness. Using a strengths-based approach you will proactively lead a team of coaches to resolve and prevent homelessness. You will, in partnership with the wider management team, play a key role in the transition and development of our Engagement and Assessment, Strengths and Assets, and Coaching services, as we move to our new HQ in central Edinburgh. Crisis Skylight Edinburgh is committed to partnership working, and the Operations Manager will also contribute to building strong collaborative relationships across voluntary and statutory sector partners.
About you
To be successful in this role you will have
Experience of leading on the delivery of high-quality advice, guidance and support in a homelessness, or related, environment
An understanding of the barriers to accessing appropriate housing faced by people experiencing homelessness and the approaches to overcoming them.
Knowledge of housing and homelessness legislation guidance and processes in a Scottish context.
An understanding of relationship-based and psychologically informed approaches to working with marginalised and excluded groups.
A background in using a coaching approach to managing performance.
You may also have experience in leadership or management in homelessness, addictions, housing, family support or equivalent work with marginalised people in the voluntary or statutory sector.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
Pension scheme with an employer contribution of 8.5%
25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
Enhanced maternity, paternity, shared parental, and adoption pay
Flexible working around the core hours 10am-4pm
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: 12th March 2023 (at 23:59)
Interviews will be held in week commencing 20th March 2023
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [email protected] and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit:
https://www.crisis.org.uk/about-us/
To see our work in action please visit:
youtube.com/user/crisishomelessness
twitter.com/crisis_uk
www.facebook.com/crisis.homeless
Registered Charity Numbers: E&W1082947, SC040094
