Operations Manager, Fraud Birmingham, England
Job description
UK Remote - Salary £45,000 - £60,000 + Benefits
About us:
We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
Our team:
Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers' trust, support Monzo's safe growth, and contribute to building a safer society. Our Fraud Operations Managers are crucial to the success of this mission.
The Fraud Operations Manager leads large teams within one of the three core pillars in the Fraud domain (Prevent, Protect and Pursue), either by themselves, or as part of a broader team.
Fraud Operations Managers are responsible for supporting their teams to complete accurate, and efficient fraud investigations, and to help protect Monzo and our customers from fraud. You'll lead a direct team made up of Team Managers and Technical Managers who will support you with leading the operation.
This role requires a strong understanding of the fraud landscape in the UK, and excellent leadership skills.
Responsibilities:
Most of your time, you'll be focusing on managing Fraud Operations in supporting and protecting our customers. Ensuring we meet our legal and regulatory obligations with regards to fraud management. Also working on driving improvements where safe and appropriate to do so.
What you'll be working on:
- Monitoring the day-to-day performance and service position of the fraud operation, and addressing identified challenges.
- Ensuring fraud operations teams are equipped with effective training and guidance.
- Leading your team to complete accurate, and efficient fraud investigations.
- Supporting the Senior Manager in developing, communicating, and implementing operational change, at times this may be multiple projects simultaneously.
- Building and maintaining a high-performance, agile, and empathetic management culture that is consistent with Monzo's values.
- Managing the personal and professional development of your direct reports.
- Contributing to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.
- Providing timely and useful ops MI to counterparts in 1LoD Fraud Risk to support their objectives in managing the risks for which they are responsible
- Working closely and collaboratively with the control owner(s) who are responsible for the fraud controls that drive operational demand, including relevant product squads
You should apply if:
- Proven experience of managing managers to lead large operational teams in fraud and/or financial crime to success
- Values driven approach in line with Monzo's core values
- Experience analysing management information and building effective response plans along with associated change initiatives
- Experience presenting to senior management on a range of topics
- Experience leading the implementation of change projects in operational teams
- Experience working with multiple disciplines from 1st and 2nd line risk and product teams.
- Recent exposure to current and emerging fraud and/or financial crime trends.
- A good understanding of applicable UK laws and regulation (fraud prevention policy and regulations desirable).
- Excellent management skills, with a track record of leading and developing leaders.
- Holds or are working towards a relevant professional certificate. For example: Cifas Fraud and Cyber Academy, or a diploma in Anti Money Laundering, or a similar industry qualification e.g. ICA Advanced Certificate, ACAMS.
- What we are doing at Monzo excites you!
The Interview Process:
Our interview process involves 3 main stages:
- Application questions
- Task to do at home
- Technical and Leadership Interviews
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us at [email protected]
Closing Date for Applications is 6pm on 15th June 2023
What's in it for you:
£45,000 - £60,000 ➕ plus stock options & benefits
Remote within the UK
Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits here
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
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