Operations Manager Newcastle upon Tyne, England
Job description
We are currently recruiting for our Industry operations team due to internal promotions and team growth to head support company growth.
Industry Operations is responsible for a combined Gas and Power portfolio of over 30TWh. The primary responsibility of the team is the accuracy and compliance of the data used in both settlement and billing of over a quarter of million commercial customer locations
The manager’s role is to lead, engage, coach, develop and manage your team (of up to 13 people), and deliver an exceptional service to all stakeholders. You will also be expected to demonstrate strong knowledge and application of management for your team and business area. Planning, prioritisation and organisation of the workload and objectives is key to your success. You continuously review, develop, and improve team/department processes/procedures.
Working closely and ensuring excellent communication and coordination with the other teams to provide a seamless experience for the customers (internal and external).
This role will allow someone to take the next step in their management career and work for a leading energy supplier. There is a clearly defined career progression path within the Industry operations team.
It’s an exciting time to join TotalEnergies as we continue to expand the business to become a leading international player in renewable energies. There is a commitment to net-zero and an aim to become one of the world’s largest renewable energy companies by the end of this decade.
About you
Previous experience in an operations or management role along with proficient IT skills; We are looking for an individual who is committed to providing excellent customer service and thrive in fast paced environment. Ideally, you will be extremely organised, confident, have great attention to detail.
Role Details:
Salary: Up to £36,000
Bonus: Up to 20% up to £7,200 payable yearly
Location: Newcastle
Working Pattern: Monday to Friday
Contract type: Permanent
We have wide range of benefits and opportunities for career development including:
- Contributory Pension up to 15%
- Life Assurance
- Share Incentive Plan
- Capital Increase Share Scheme
- Gym membership - Fully subsidized Corporate gym membership
- Private Healthcare
- Private DentalCare
- Flexitime
- Career Ladder promotions
- Christmas & Summer parties and employee communications days
The successful candidate will be responsible for:
- Build and maintain strong relationships
- Managing a larger Team
- Understanding of the customer journey
Requirements and Skills:
- Proven Team Management Experience
- Understanding of the customer journey in line with the managing of compliance with the industry codes – BSC, REC etc.
- Experience of dealing with complex data and being able to produce meaningful analysis
We recognise that our employees are one of our most important assets. If you are looking for a fast-paced company and with a global brand and a strong UK presence that actively invests in its people, this is an excellent opportunity to work within a friendly, proactive successful team.
About the company:
TotalEnergies Gas & Power is one of the leading energy suppliers to industrial, commercial and business customers within the UK and part of the one of world’s leading oil and gas companies and a major player in low-carbon energies.
We have integrated climate change into our strategy and target 25 GW of renewable
generation capacity in 2025. We will continue to expand our business to become a leading international player in renewable energies.
Our Vision is to be the UK's most trusted energy supplier and to deliver what we promise.
Diversity and Inclusion
One of our values is respect for each other. Creating an inclusive environment in which everyone
can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.
This is our vision of diversity, which is an asset for our Group as well as for the individuals who embody it. Preserving and promoting this asset is another part of being a responsible employer
Job Types: Full-time, Permanent
Salary: £33,000.00-£36,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Operations management: 1 year (preferred)
Work Location: One location
