IT Support Technician London, England
Job description
We have a vacancy for an IT Support Technician in our five-person customer help desk team.
This is a hybrid work from home and office role, with a minimum of two days per week in the office, and occasional work at client premises.
We work a weekly alternating shift system: 08:00 – 16:30 and 10:30 – 19:00 with one Saturday morning per month on call.
We are focused on outstanding customer service and the key to success in the role is a genuine passion for providing excellent service.
The help desk team provides support both to our customers and our own project delivery and technical team.
Our new team member will:
· Provide customer service focused technical support covering, for example, user account creation, user device and equipment setup and support, and application support.
· Maintain tickets, logs and other records relating to customer service.
· Work according to ticket priorities and urgency.
· Work on technical implementation tasks as directed by the project team, usually involving configuring end user devices.
· Work on technical and compliance documentation
· Maintain hardware, software, licensing, security and other technical inventory records.
To succeed in this role, you will:
· Have excellent spoken and written English.
· Care about people, both your colleagues and our customers.
· Be driven to learn new things and excited about technology and its role in people’s lives.
· Understand that attention to detail underpins everything in technology.
· Have a desire to solve problems by joining the dots and uncovering patterns.
· Have the courage to leave your comfort zone and the sensitivity to know when you must turn to a manager for advice.
· Be scrupulously honest and have read and understood the BCS code of ethics.
In return we will:
· Always treat you with respect.
· Encourage and support you in your learning journey by providing internal training and putting you on a Microsoft technologies certification track.
· Pay you at least in line with industry rates.
· Help you find and develop your strengths in technology, customer service, documentation, record keeping and your own unique skills (we’d love you to surprise us).
· Encourage you to provide input into the overall direction of the company.
Our aim is to build a top performance team. Our help desk is not like others in our industry; we are aiming for perfection. We will provide everything you need to perform at the top of your game. At the same time, we have no tolerance for anything less than 100% commitment to our team goals.
We will only consider applicants who send a cover letter with their application.
Job Type: Full-time
Salary: £24,000.00-£28,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you read the BCS Code of Ethics?
Education:
- A-Level or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in London
Expected start date: 02/10/2023
