Operations Manager London, England
Job description
The Happiness Cartel is looking for an Operations Manager to join our family. If you have at least 5 years' experience in hospitality and you’re looking to work towards progressing further in your career, then this may be the role you are looking for.
Our sites consist of restaurants, bars and private venues and are situated in east and central London. We have a great range of cocktails, wines and spirits and are free of tie, so you would have the ability to look at product supplies.
The role includes but is not limited to:
· Motivating a large team to deliver service standards in multi sites
· Must have a 'hands on' attitude and get stuck into service during key trading periods
· Driving sales and marketing strategy
· Overseeing budgets and revenue targets
· Networking
· Oversee the operations of multi sites
· Hold regular briefings and meetings with all managers
· Ensure the establishment is fully compliant with policies, procedures and service
standards
· Handling complaints and overseeing the service recovery procedures
· Prepare and present the operating budget and marketing and sales plan
· Manage profitability of the establishment, ensuring the revenue and customer
satisfaction targets are met
· Prepare financial reporting for the owners/stakeholders
· Contracting third-party vendors for essential equipment and services
· Act as the final decision maker in hiring staff
· Manage and develop the establishment’s management team
What we are looking for in you:
Essential requirements:
· Leadership skills
· Minimum five years’ experience in the hospitality industry
· Management skills
· Excellent written and verbal communication skills
· Critical thinking skills
· Communication skills
· Organisational skills
· Financial skills
Personality profile:
· Personable
· Resilient
· Enthusiastic
· Problem solver
· Time management
· Thrives in a fast-paced environment
We love to pride ourselves on offering the perfect work/life balance and take it very seriously. As a company we have over 100 years of experience to help develop and train everybody to be the best they can be.
What we can offer you:
- 50% off everything on shift
- 20% discount off shift including at our sister sites in Cornwall
- Regular training both in-house and through our suppliers
- Genuine opportunities for progression
- Start date to be confirmed at interview
If you like the sound of us & what we have to offer, send us your CV and we can arrange for you to visit the site and have a coffee and a chat.
Job Types: Full-time, Permanent
Salary: £40,000.00-£50,000.00 per year
Benefits:
- Discounted or free food
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London, E14 5AB: reliably commute or plan to relocate before starting work (required)
Work Location: One location
