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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

About The Role

As an Operations Manager you will lead, coordinate, and support an operational service team comprising of technicians, coordinators, technical leads, and contractors who work on the Thames Water trunk main and distribution network. Your team will be offering support to deliver network maintenance, and ensuring accurate, calibrated, and verified instrumentation.

You will play a key role in helping Thames Water to meet its performance commitments and ODIs.

You will build strong relationships with your team, our category managers and framework suppliers to ensure they deliver a world class service, demonstrating best practice in health and safety as well as value for money.

You will do this by supporting the network maintenance team to ensure technical services are delivered to the highest standards, driving the team to deliver KPI’s and ensure service level agreements are being met.

You will also engage regularly with key stakeholders in the leakage, system operations, delivery, and regional network teams as well as in asset and engineering.

As the Operations Manager you will be a good communicator, fostering an engaged culture within your team and ensuring that all employees have regular 121’s and development.

Your team will be diverse and inclusive, making it a great place to work. The operations manager will be flexible, adaptable and have a can-do attitude, consistently living the Thames Water Values and ensuring that they are way in which the whole team does its work.

Key relationships and interactions

Stakeholder engagement both internal and external is key to success within this role. Driving the development and continuous improvement of the project team and supply chain.

Other responsibilities will include.

• Relentlessly striving to deliver enhanced health, safety & environment outcomes, customer delight and superior commercial performance
• Engagement with regional network teams and the delivery team to support on delivering critical maintenance and asset availability within SLA’s agreed with the team.
• You will work with both internal stakeholders such as the commercial team, network operations, water production, system operations, asset engineering and network asset maintenance to delivery outputs associated with the programmes.
• Your role will also require you to work with several external stakeholders such as our regulator, DWI, local and highways authorities and various other groups as required in the delivery of the programme of works.

To be successful you will have the following skills and experience:

• Previous working experience in people management experience with strong skills in any of the following areas: operations, maintenance, engineering, finance, H&S legislation, stakeholder engagement or customer focus.
• A project management qualification or experience in water network operations would be beneficial or desire to work towards a project management qualification.
• Able to demonstrate ability to deliver projects or programmes to meet both commercial and technical objectives.
• Ability to analyse data and make decisions on partial information.
• Good project planning, estimating and financial forecasting skills. IT literate

What’s in it for you!

This role will be a high-profile role across the whole of Thames Water and will provide the successful candidate a great insight to the whole of Thames Water as a company.

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner.

If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.