Operations Manager London, England
Job description
Operations Managers at Scoffs Group are the ultimate leaders; the ones who create the adventures for our teams who then in turn will deliver moments to remember for our customers. This role will help to define your career and deliver what you value most and are passionate about. If you are in it for the people, the product or both this role will allow you to think big, think bold and be obsessive about growth.
A bit about us...
At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, and as the largest UK Costa Franchise business, we are on a journey to be the worlds most loved coffee brand, we do not settle for mediocre. We have come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers amazing coffee to our consumers all over the globe. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth and innovation
A bit about the role...
Looking after up to 15 stores with enthusiasm and dedication, genuinely making a difference on each store visit. Supporting the teams to deliver, taking accountability for creating a world class customer experience through engaged and well-trained teams.
- Monthly Store Manager reviews to support the teams to never settle for average and drive consistency
- Agree actions plans for building a business set for growth
- Plan and facilitate Area Meetings bringing innovative ideas to the table and encouraging and open, honest, and collaborative business planning
- Sharing company initiatives in an engaging and inspiring environment
- Be bold and courageous at tackling performance
- Creating an environment for all to succeed and be confident in a strong succession plan for your area
- Drive the business forward with successful New Store Openings and reimages
- Can create a sales driving culture and embrace the opportunity of promoting our digital sales channels
A bit about you…
What we need is a visible leader who exudes passion for standards and delivers an exceptional experience for teams and customers alike. You would be a natural at creating a sense of inclusion, respect, and community spirit. The environment that you create will be a collaborative feel which will drive empowerment and trust. To execute and deliver with the pace required you will need to also demonstrate.
- Inspire and delivery of a clear purpose for the team
- Creating a culture of personal development and ownership
- Inspirational leadership who puts passion into action
- A wealth of multisite management experience
What we can offer...
We are on an exceptional adventure and can offer a truly purpose led career to growth within an incredibly fast paced and exciting franchise business. In addition, you will benefit from:
- Company Pension Scheme
- EAP scheme
- Performance Bonus Scheme
- 25% staff discount, including endless free coffee while working
- 28 days Holidays
- Access to Scoffs Dream Beans
- Cycle to Work scheme
- Company Car
- Laptop & Phone provided
As a proud Franchise Partner of Costa Coffee, we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do.
Click on the link to apply!
