Operations Manager Aylsham, England
Primary Care Careers
Full Time
Aylsham, England
10.56 - 12.04 GBP Today
Job description
About the Role
Reepham and Aylsham Medical Practice has a vacancy for an enthusiastic and committed operations manager to join our team and help us to provide exceptional customer care to our patient population.
Main duties of the job
The primary role of the operations manager is to manage and coordinate all aspects in the day-to-day functionality of the practice regarding staff, patient services, premises and health and safety management. The post-holder will have responsibility for motivating and managing staff, optimising their efficiency, and monitoring overall performance ensuring that objectives are achieved within a safe and effective environment.
The Operations Manager is expected to deputise in the absence of the practice manager and assistant practice manager.
Primary Responsibilities:
- Management of all patient services matters relating to the day-to-day operation of practice
- Management of confidentiality agreements for all visitors e.g. contractors and temporary staff, and to record them appropriately
- Managing contractors for services agreed regarding regular maintenance of practice premises e.g. utilities, gardening, windows, etc.
- Overseeing the day-to-day operations of the practice, supporting IT functions, and ensuring staff achieve their primary responsibilities escalating any concerns to senior management as required
- Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure
- Overseeing the administrative elements of QOF, liaising with all staff to reach targets and report any concerns regarding achievement
- Implementing systems to ensure compliance with CQC regulations and standards
- Management of all processes relating to ensuring premises and equipment are reviewed and safe, serviced, certificated, maintained and available in a timely manner and in accordance with relevant legislations
- Monitoring compliance with health and safety legislation, being point of contact for and providing direction for staff
- Escalating issues to senior management, as appropriate
About the Candidate
Candidates must have experience of:
- Working in a healthcare setting
- Working with the public
- Performance management, including appraisal writing, staff development and disciplinary procedures
- Relevant health and safety
and have the following qualifications and skills:
- Educated to at least A-level or equivalent, or have relevant experience
- Leadership and/or management qualification
- Communication skills
- IT skills e.g. SystmOne, Microsoft and generic
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
About Us
We are a friendly, busy, rural, dual-site practice serving approximately 9,100 patients, in the catchment areas of Reepham and Aylsham in Norfolk.
As a GP surgery, we treat all minor illness and medical conditions, referring patients to hospitals and other medical services for urgent and specialist treatment. We focus on the health of the whole person, combining physical, psychological and social aspects of care and have a large clinical and administrative team who support patients and staff to enable us to provide this care.
It is important that anybody that joins the team can work at pace and understand priorities and need to provide excellent care with a friendly, caring attitude.
As a GP surgery, we treat all minor illness and medical conditions, referring patients to hospitals and other medical services for urgent and specialist treatment. We focus on the health of the whole person, combining physical, psychological and social aspects of care and have a large clinical and administrative team who support patients and staff to enable us to provide this care.
It is important that anybody that joins the team can work at pace and understand priorities and need to provide excellent care with a friendly, caring attitude.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Primary Care Careers
essexprimarycarewww.nhs.uk
Colchester, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
