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Job description

Core Values of the Position:

• Manage the local warehouse and fulfillment operations.
• Manage performance driving service and KPI continuous improvement.
• Manage cost efficiency optimization for Orange Connex.

Responsibilities:

• Service performance for both warehouse and last mile sub-contractors.
• Close monitoring on warehouse providers' operations on a daily basis.

Inbound: including unloading, inspection, stacking.
Inventory: stock management, VAS.
Outbound: order filling, outbound and handover.

• Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
• Exception management during end-to-end fulfillment process.
• Co-define and implement process optimization opportunities driving operational excellence.
• Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
• Build up the strong relationship with local suppliers to drive their performance.
• Collaborate with cross-functional departments to improve continuous internal & external customer experience.

Qualifications:

• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience.
• Multinational company work and cross-cultural communication experience.
• Strong Microsoft office and organizational skills.
• Both oral and written skills in Mandarin/Cantonese and English.
• Strong communication and coordination skills.
• Experience of working in/with an outsourced service provider.
• Strong KPI management and project management capabilities.
• Analytical & problem-solving capability.
• Detail focus and excellent teamwork spirit.
• Strong self-driving and creative thinking.
• Detail-oriented and good analysis skill.
• High sense of responsibility.
• Be able to work under pressure and in a challenging environment.
• Eligibility to work in UK on a permanent basis.

Job Types: Full-time, Permanent

Salary: £35,000.00-£38,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Ability to commute/relocate:

• Brownhills: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Warehouse Operations: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person