Operations Manager Belfast, Northern Ireland
Job description
The Mount Charles Group has an exciting opportunity for a Operations Manager to join our team at Annon House Head Office based in Belfast.
The Operations Manager, will report directly to Director of Operations. As Operations Manager you will have responsibility for the operational and financial management of all existing and new units that fall within their designated span of control. This may be across various sectors.
Working Pattern:
- 40 Hours per Week
- 5 out of 7 Days - To Meet the Needs of the Business
Rewards:
- 25 days’ annual leave per annum, plus 8 statutory days
- Voluntary Private Healthcare Scheme
- Life Assurance
- Enhanced Maternity/Paternity/Adoption pay scheme
- Employee Assistance Program to support your health & wellbeing
- Pension Scheme Consultancy & advice
- Benefit Communication Portal with a range of additional free benefits & discounts for goods/services
- Financial Education/Financial wellbeing advisory service
- Training and Development
The Role:
- Provide overall planning, direction and control to all Operations teams within your area to achieve operating and financial goals. Responsible for all client operations encompassing catering, hospitality, cleaning, security and vending.
- Establish long term and short term operating and financial goals for your teams including budgets and forecasts to ensure effective operations and optimum financial performance.
- Ensure the implementation and adherence to client meeting schedules in accordance with contract specification and executing Mount Charles Group’s strategy in respect to customers.
- Focus on retaining existing business and building base business by increasing participation and/or through the addition of new services.
- Management of the Timegate System for you on site managers and sign off of payroll for the patch.
- Ensure stock is managed effectively in all sites.
- Establish effective customer relationships and maintain mutually beneficial relationships with clients to proactively influence retention and grow base business
- Select, train and develop management. Coach and motivate management team to deliver of objectives.
- Provide guidance, leadership and motivation to managers and other site team staff to deliver against objectives.
- Establish performance-based relationships with management staff within the region and monitor/evaluate performance against objectives.
- Lead Client operating reviews and report to Head of Operations on overall operations performance against plan.
- See full job description attached
The Person:
- Self-motivated, working on own initiative to ensure set tasks completed
- Flexible with a positive, can-do attitude.
- Good time-management skills
- Attention to detail in all aspects of the work.
- Leads by example and lives our values.
- Enthusiastic and passionate about our customer service and reputation.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Please note the successful applicant’s job offer will be subject to an Access NI Enhanced check prior to commencement in role. The Access NI Code of Practice is available upon request.
GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
#NorthernIreland
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Benefits:
- Company pension
- Employee discount
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Belfast, BT7 3GG: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Operations management: 1 year (preferred)
Work Location: One location
Reference ID: RF-202303-91
