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Senior Operations Manager - Hospitality

The London Eye
London, GREATER LONDON, SE1 7PB
United Kingdom

Fancy being part of the ultimate viewing experience in the heart of London? Of course you do! At 135 metres the world-famous lastminute.com London Eye is the UK's most popular paid for visitor attraction, and we’ve got our eye out for a Senior Operations Hospitality Manager to oversee and manage our premium offerings and help deliver the most moving experience in London!

What we are looking for

• Someone with a strong operational focus and strong business acumen that has previous managerial experience
• Able to work under pressure and ideally have experience in crisis management
• Possess good communication and people skills
• A strong decision-maker with the ability to think on your feet and solve problems creatively
• A creative desire to develop and improve the London Eye Hospitality vision & future departmental progression
• The ability to lead by example and drive team engagement is crucial

In this unique, wide-ranging role, you’ll lead our Hospitality team to deliver all of our VIP Experiences, while taking on additional cross departmental responsibilities and other attraction projects. Primarily, you will be leading the Hospitality department in identifying new opportunities and maximising the attraction’s full potential to drive a premium offering. Further to this, you will form part of the Senior Operations team, working with the Head of Operations and other Senior Operations Managers to ensure the London Eye continues to perform at the highest levels.

Primarily you'll be responsible for the Eye Lounge, VIP Desk and prep room areas and will ensure that all Hospitality department staff are trained and equipped to deliver exceptional customer service daily by building an open, consultative culture, whilst taking responsibility for maintaining the highest standards of health and safety.

You will proactively take charge of the stock control processes and will be the attraction food safety champion, ensuring physical standards and training are compliant. Through obtaining a personal licence you will be the designated premises supervisor during events. There will also be an expectation to take on Incident Management and first aid shifts and you will receive full training.

This role is full time, permanent, working 5 days out of 7. Our attraction is open daily and so full flexibility will be needed, including weekends, evenings, bank holidays and peak periods.

What’s in it for you

Alongside a truly unique working environment we can also offer,

• A competitive salary
• 40% off LEGO online and 25% discount in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Cycle to work scheme
• Travel loan scheme
• Employee pricing up to 55% off cinema tickets

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.